Juan Andres Arguello Cubillos
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service including food and beverage industry . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Associate
Medtronic
04.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Server
Carrabba's Italian Grill
05.2021 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Checked guests' identification before serving alcoholic beverages
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Care Financial Advisor
Scotiabank; GBS Globales del grupo Scotiabank
03.2020 - 06.2021
- Bogota D.C., Canada Inbound and outbound calls from Scotiabank Canada
- Canada call center from Colombia Site, Help and support customer with their financial inquiries (d2d banking, credit cards concerns, account charges explanations, limit increase, account status, online banking issues, etc.)
- Book phone and branch appointments with any department Branch assistance to complete customer request inside the branch by phone
- Skilled at working independently and collaboratively in a team environment.
Education
High school diploma -
Gimnasio Modelia Real
IQC Instructor qualification course - undefined
Teleperformance S.A.S
Associate of Arts - Law (Pre-Law)
Universidad Libre De Colombia
Bogota D.C. Colombia11.2022
Skills
- Order Accuracy and Delivery
- Communications Protocols
- Conflict and Complaint Resolution
- Stocking and Replenishing
- Product and Service Sales
- Practice Management
Languages
Spanish
Native language
English
Advanced
C1
French
Elementary
A2
INTEREST
I am not in the United States. However, I am eligible by uscis under Countries Eligible for H-2A and H-2B Visa Programs
Timeline
Associate
Medtronic
04.2022 - Current
Server
Carrabba's Italian Grill
05.2021 - 09.2021
Customer Care Financial Advisor
Scotiabank; GBS Globales del grupo Scotiabank
03.2020 - 06.2021
High school diploma -
Gimnasio Modelia Real
IQC Instructor qualification course - undefined
Teleperformance S.A.S
Associate of Arts - Law (Pre-Law)
Universidad Libre De Colombia
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