Juana Moraima Valenciano
Colorado Springs
Summary
Compassionate and dedicated CNA with experience at Abby Care, skilled in patient care. Proven ability to enhance patient satisfaction through empathetic communication and emotional support. Recognized for maintaining confidentiality and delivering individualized care, fostering a safe and dignified environment.
Motivated, Optimistic, Determined, Disciplined and Committed.
I also Apart of the Disability community as i have two children with disabilities so I work hard in Advocating Human Fairness and Rights.
Overview
6
6
years of professional experience
Work History
CNA
Abby Care
04.2023 - Current
- Assisted with daily living activities, ensuring comfort and dignity for residents.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Supported nursing staff in administering medications and treatments as directed.
- Documented patient care activities accurately, maintaining compliance with protocols.
- Participated in training sessions to enhance skills and knowledge in patient care practices.
- Utilized mobility aids and equipment safely to assist patients with movement and positioning.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Customer Service Representative
SYNQ3 Restaurant Solutions
12.2019 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call flow while maintaining service quality and customer satisfaction.
- Collaborated with team members to enhance service delivery processes and reduce response times.
- Utilized CRM systems to document customer interactions and track issue resolutions efficiently.
- Trained new representatives on product knowledge and customer service best practices.
- Implemented feedback mechanisms to gather insights for improving service offerings and client engagement.
- Conducted follow-up communications to ensure customer satisfaction post-service resolution.
- Assisted in developing training materials aimed at improving team performance and consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Roy J. Wasson High School
Colorado Springs, COCNA Certification - Certified Nursing Assistant
Abby Care CNA Training
Colorado Springs, CO09-2023
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Maintaining confidentiality
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Cultural sensitivity
- Reliable team player
- Safety precautions
- Compassionate
- Direct patient care
- Compassionate caregiver
- Patient-focused care
- Supporting personal needs
- Patient relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CNA
Abby Care
04.2023 - Current
Customer Service Representative
SYNQ3 Restaurant Solutions
12.2019 - 04.2023
High School Diploma -
Roy J. Wasson High School
CNA Certification - Certified Nursing Assistant
Abby Care CNA Training
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