Juan Zorrilla
Virtual Work From home 40 Hrs - AMAZON
Preferencias laborales
Cargo deseado
Customer Service Representative
Tipo de trabajo
Jornada completa
Ubicación ideal
Trabajo presencialTeletrabajo
Ubicación:
COCali, VAC
Posibilidad de traslado:
Sí
Minimum Desired Compensation
$45000/yr
2
Languages
7
Años de experiencia
Business Administrator with over 4 years of experience in customer service, sales, and financial advisory across the BPO and financial services industries. Experienced in providing bilingual customer support, handling inbound and outbound communications, resolving complex inquiries, and delivering effective solutions in fast-paced environments.
Throughout my career, I have supported customers in different industries, including payroll and HR services, technical and product support, and Amazon Flex driver assistance. I also have experience in consultative financial sales within the Forex industry, identifying client needs, explaining financial products, and developing strong customer relationships.
Recognized for excellent communication, active listening, problem-solving, persuasion, and negotiation skills. Able to adapt to changing environments, manage customer concerns professionally, and consistently contribute to service quality and business objectives. Fluent in Spanish and English, with experience working in multicultural environments.
Experiencia
Customer Service Associate English Colombia
6 Months- Ensure exceptional customer service and effectively resolve customer inquiries.
- Efficiently complete assigned tasks and responsibilities.
- Troubleshoot problems and handle customer issues.
- Utilize computer systems and technological tools effectively.
- Continuously update and develop job-related knowledge and skills.
Forex & Financial Markets Client Acquisition
10 Months- Assisted Spanish-speaking clients in evaluating investment opportunities within the Forex and cryptocurrency markets.
- Developed strong relationships with prospective investors through consultative sales techniques and personalized financial guidance.
- Conducted outbound calls and follow-ups to educate clients about market opportunities, platform features, and available investment products.
- Successfully converted prospects into active investors, generating a high volume of first-time deposits and contributing to company revenue growth.
Customer Service Representative
11 Months- Client: Weber Grills (USA & Canada)
- Provided exceptional customer support to customers across the United States and Canada regarding Weber grills, accessories, warranties, and product-related inquiries.
- Assisted customers with troubleshooting, technical guidance, and product usage, ensuring efficient and accurate issue resolution.
- Delivered clear and professional communication while simplifying technical information for customers of different experience levels.
Customer Service Rep.
10 Months- Provided high-quality customer support to clients regarding payroll, human resources, and employee-related services.
- Handled inbound customer inquiries efficiently while maintaining a low Average Handle Time (AHT) and consistently meeting performance metrics.
- Built strong rapport with customers through active listening, empathy, and effective communication, resulting in high customer satisfaction scores.
- Maintained excellent performance in key performance indicators (KPIs), including customer satisfaction (CSAT), call quality, and productivity metrics.
- Consistently achieved customer satisfaction scores above 90%.
Sales Agent
7 Months- Utilized active listening skills to accurately identify customer needs, expectations, and objections.
- Communicated product and service offerings clearly and professionally, ensuring customers fully understood pricing, features, and terms.
- Built strong customer relationships through empathy and rapport, creating a positive and personalized customer experience.
- Applied persuasive sales techniques to influence purchasing decisions and guide customers toward solutions that best matched their needs.
Assistant Accountant
4 Months- Digitize and file accounting documents of small and medium-sized companies Knowledge of taxes and their calculation (IVA, Impuesto al consumo, ICA, Rete-ICA, Rete Fuente) Knowledge of tax books (Libros Fiscales, Parafiscales, Balance Anual, Estados financieros, Cierre contable, Cierre fiscal) Presentation of taxes and bylaws (DIAN Forms, Declaration de renta, Declaracion del impuesto al valor agregado (IVA), Facturacion electronica, entre otros) Keep up to date test documentation.
Formación
BACHELOR OF MANAGEMENT - BUSINESS ADMINISTRATOR
- Thesis: "Production Line Design for a Local Food Company"
- Final project: comprehensive design of a local food production line
- Optimized workflows to increase operational efficiency and quality
Enfatiza tus habilidades clave
Active Listening and Customer Needs Assessment
Persuasive Selling and Negotiation
Professional Communication and Rapport Building
Problem-Solving and Conflict Resolution
Teamwork and Collaboration
Learning Agility and Continuous Improvement
Punctuality and Professional Commitment
Empathy and Customer-Oriented Service
Flexibility and Adaptability
Critical Thinking and Decision-Making
Proactive Attitude and Initiative
LANGUAGES
SPANISH
Experto
ENGLISH
Avanzado
COURSES
- COMPLETE JAVASCRIPT COURSE 2020
- OSHA CERTIFICATION OF COMPLETION 30 HOURS/TRAINING
- OSHA CERTIFICATION OF COMPLETION 10 HOURS / TRAINING
- COMPLETE ENGLISH COURSE 2017 COLOMBO AMERICAN INSTITUTE CALI
REFERENCES
- JOSE DAVID ALZATE , Supervisor Delloit, +57 300-6137613
- JUAN FELIPE ZORRILLA, Industrial Engineer, +57 316-8307283
Cronología
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