Juan Velásquez
Barranquilla
Summary
I am a communicative and multitasking individual with experience in customer service and logistics coordination. I excel in email and chat support, analyzing data, and resolving issues to deliver positive outcomes for clients. My goal is to contribute effectively to a forward-thinking organization while continuously developing my professional skills.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator / Dispatcher
Lean Solutions Group
05.2024 - Current
- Processed email information and analyzed data related to import containers for shipment from ports to warehouses or facilities
- Assisted drivers via calls or texts, addressing concerns and providing instructions
- Reported container issues via email and updated freight data in Excel
- Ensured smooth coordination between stakeholders to optimize logistics operations
Customer Service Agent
Sykes Colombia / Foundever
06.2023 - 05.2024
- Addressed client issues adhering to company policies, particularly in the online casino sector
- Focused on providing impactful solutions to enhance customer satisfaction
Customer Service Agent
Center Source
10.2022 - 02.2023
- Managed customer inquiries to resolve complaints, process orders, and provide information about products and services
- Delivered positive customer experiences through effective communication
Education
Bachiller - Graphic Design
Escuela Metropolitana de Malambo
12.2021
Skills
- Logistics coordination
- Data analysis
- Customer chat support
- Email support
- Cold call handling
- Multitasking
- Quick learning
- Proficient in Excel
- Data reporting
- Teamwork
Languages
Spanish
English
Timeline
Logistics Coordinator / Dispatcher
Lean Solutions Group
05.2024 - Current
Customer Service Agent
Sykes Colombia / Foundever
06.2023 - 05.2024
Customer Service Agent
Center Source
10.2022 - 02.2023
Bachiller - Graphic Design
Escuela Metropolitana de Malambo
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