Juan Sebastián Bello Bernal
Gastrónomo
Zipaquirá
Summary
Experienced in efficiently managing customer interactions and resolving issues promptly. Skilled in utilizing communication and empathy to build strong customer relationships. Demonstrated ability to maintain high levels of customer satisfaction and foster loyalty by delivering exceptional experiences through dishes and flavors.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Teleperformance Colombia
02.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Kitchen Manager
NAM Cocina Asiática
01.2020 - 01.2022
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Sous Chef
La Picadería
01.2019 - 01.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Cook Shift Leader
Club El Retiro De San Juan
01.2018 - 01.2019
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
Head Bartender
Bohemia Bistró
01.2017 - 01.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Cook's Assistant
Hotel JW Marriot
07.2016 - 12.2016
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
Cook Shift Leader
La Bikina Beer and Food
01.2016 - 06.2016
- Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
Assistant Cook
Club Campestre La Sabana
01.2015 - 01.2016
- Managed time effectively during busy shifts, maintaining productivity under pressure and meeting tight deadlines for meal service.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
Education
Majored Degree - Modern Culinary Arts
Instituto Superior Mariano Moreno
Bogotá, Colombia 01.2018 - 01.2019
Associate Degree - Culinary Arts
Politécnico Internacional
01.2015 - 01.2017
Profundización - Artes Culinarias modernas
Maria Londoño Tostadores
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Team Management
Adaptability and flexibility
Problem resolution
Critical thinking
Personal Information
Very passionate and also fast learner, I would define myself as somebody that appreciate the method thorough all the knowledge that arrives with it
Timeline
Customer Service Representative
Teleperformance Colombia
02.2022 - 12.2023
Kitchen Manager
NAM Cocina Asiática
01.2020 - 01.2022
Sous Chef
La Picadería
01.2019 - 01.2020
Cook Shift Leader
Club El Retiro De San Juan
01.2018 - 01.2019
Majored Degree - Modern Culinary Arts
Instituto Superior Mariano Moreno
01.2018 - 01.2019
Head Bartender
Bohemia Bistró
01.2017 - 01.2018
Cook's Assistant
Hotel JW Marriot
07.2016 - 12.2016
Cook Shift Leader
La Bikina Beer and Food
01.2016 - 06.2016
Assistant Cook
Club Campestre La Sabana
01.2015 - 01.2016
Associate Degree - Culinary Arts
Politécnico Internacional
01.2015 - 01.2017
Profundización - Artes Culinarias modernas
Maria Londoño Tostadores
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