Juan Quintana
Loveland
Summary
Professional driver prepared to deliver exceptional towing and roadside assistance services. Extensive background in vehicle recovery and roadside safety, consistently ensuring safe transportation of vehicles. Known for strong team collaboration and commitment to achieving best results under varying circumstances.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recovery Driver
King Towing
09.2022 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed routine maintenance on truck to keep in working order.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Dispatcher
Northside Trucking
01.2021 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
Education
High School Diploma -
Northridge High School
7001 Grizzly Drive05-2010
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Vehicle maintenance and repair
- Roadside assistance
- Heavy lifting
- Organization and planning
Certification
- Commercial Driver's License (CDL) - Colorado Department of Motor Vehicles.
- Entry-Level Driver Training Certification (ELDT) – Federal Motor Carrier Safety Administration.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Recovery Driver
King Towing
09.2022 - Current
Dispatcher
Northside Trucking
01.2021 - 09.2022
High School Diploma -
Northridge High School
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