Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Basketball
Timeline
Generic
Juan Nicolás Torres

Juan Nicolás Torres

Bogotá

Summary

Developed strong communication and problem-solving abilities in fast-paced customer service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Supervisor

Igt solutions
10.2022 - 11.2024
  • Managed large volume client inquiries, solving problems efficiently with professionalism and empathy
  • Received positive feedback from customers for their exceptional communication and problem-solving skills
  • Used effective communication skills to provide exceptional customer service
  • Collaborated with the team to meet and exceed service goals and expectations
  • Developed as a back up of Team Leader position and mentor/floor support for waves on training process
  • Handle and propose effective plans depending on the KPI of the campaign
  • Top performer agent supervisor

Education

Psicology

Konrad Lorenz University And La Sabana University
01.2025

Skills

  • Exceptional communication skills
  • Leadership
  • Empathic
  • Resilient
  • Adaptability
  • Multitasking
  • Active Listening

Languages

Spanish
Native language
Spanish: nativo
Proficient
C2
English: avanzado C1
Advanced
C1
German
Beginner
A1
Portuguese
Beginner
A1

Hobbies and Interests

Finance, Sports, Literature

Basketball

I am passionate about basketball and have been training for 8 years. I had the honor of representing my country at the national level with the professional team Piratas de Bogotá. Additionally, I have participated in Bogotá league tournaments and played with distinguished clubs such as UBC Basketball Club and Pumas Basketball Club.

Timeline

Customer Service Representative

Concentrix
12.2024 - Current

Customer Service Supervisor

Igt solutions
10.2022 - 11.2024

Psicology

Konrad Lorenz University And La Sabana University

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Juan Nicolás Torres