Onlymonster
Juan Melo
Key Account Manager
Bogota
Summary
Dynamic Account Manager with a proven track record at Onlyfans, adept at client relationship building and sales development. Successfully implemented tailored growth strategies, enhancing revenue and visibility. Skilled in project management and customer service, I excel in fostering strong partnerships and driving client satisfaction through effective communication and innovative solutions.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Account Manager & Community Manager
Onlyfans
Miami, Florida
01.2025 - Current
- Managed multiple model accounts, developing tailored growth strategies that increased revenue and visibility.
- Generated over $10,000 in sales through client messaging and successfully managed more than 400 individual purchase transactions, driving consistent revenue growth.
- Increased client satisfaction by 30% building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Applied consumer psychology to implement upselling and cross-selling tactics, boosting overall sales.
- Collaborated with models on branding, positioning, and messaging to strengthen market presence.
Account Manager
JU-IT Automation Solutions
Amsterdam, Netherlands
05.2024 - 12.2024
- Supported automation projects using Make.com, Zapier, and the Google environment, assisting with setup and testing.
- Managed more than 10 client accounts, gathered requirements, defined deliverables, and aligned expectations with the technical team.
- Maintained and updated CRM systems, providing data-driven reports to track client satisfaction and performance.
- Implemented Scrum practices to streamline workflows, monitor progress, and document key project milestones. Incresedesed team productivity by 20% and acted as liaison between clients and developers, ensuring smooth communication and on-time project execution.
Education
Bachelor of Science - Computer Science
Escuela Colombiana De Ingenieria Julio Garavito
Bogota, Colombia05-2027
Skills
Account management
Teamwork and collaboration
Customer service
Client relationship building
Sales development
Project management
Documentation and reporting
Software
Hubspot
Trello
Football
As a striker, I am always focused on scoring goals, which has strengthened my mindset around setting objectives, staying persistent, and finding creative ways to achieve results
Timeline
Account Manager & Community Manager
Onlyfans
01.2025 - Current
Account Manager
JU-IT Automation Solutions
05.2024 - 12.2024
Bachelor of Science - Computer Science
Escuela Colombiana De Ingenieria Julio Garavito
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