Summary
Overview
Work History
Education
Skills
Timeline
courses
Generic
Juan José Jaramillo Cardona

Juan José Jaramillo Cardona

Graphic Design Sales Representative
Medellín

Summary

Dynamic professional eager to leverage skills and passion to advance a company's mission. Possesses a positive attitude and a strong willingness to learn new programs, excelling in fast-paced, demanding environments while delivering exceptional customer service. Goal-oriented and dedicated to problem-solving, with extensive experience in retaining a solid customer base and attracting new clients. Proven ability to enhance customer experiences through exceptional communication, active listening, and tailored solutions that foster loyalty.

Overview

3
3
Languages

Work History

BPO Customer Service Representative

Konecta
11.2025 - 02.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

LCN IDIOMAS
Medellin, Colombia
05.2001 -

High School Diploma -

SIMÓN RODRÍGUEZ
Cali, Colombia
05.2001 -

Skills

Active listening

Call management

Product knowledge

Adaptability and flexibility

Complaint resolution

Call center experience

Customer relations

Problem resolution

Team collaboration

Customer education

Client relations

Timeline

BPO Customer Service Representative

Konecta
11.2025 - 02.2026

High School Diploma -

LCN IDIOMAS
05.2001 -

High School Diploma -

SIMÓN RODRÍGUEZ
05.2001 -

courses

  • BERCHMANS LANGUAGES 2019
  • MACRO SNACKS CHAMBER OF COMMERCE 2021
Juan José Jaramillo CardonaGraphic Design Sales Representative