Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Juan Jaramillo

Juan Jaramillo

Barranquilla,ATL

Summary

As a seasoned Coordinator, I excel in streamlining administrative tasks and managing projects with precision. I consistently achieve measurable results, meeting timelines, quality benchmarks, and performance goals. My adept multitasking and time management skills, coupled with sound judgment, allow me to thrive with minimal supervision. With a track record of success, I bring efficiency, effectiveness, and reliability to every project I undertake

Overview

14
14
years of professional experience
1
1
Certification

Work History

Project Coordinator

Thirdera
10.2021 - 10.2023
  • In my role, I orchestrated project timelines, meeting agendas, and next steps to propel cross-functional projects forward.
  • Collaborating with diverse teams felt like curating a masterpiece, blending talents to achieve excellence.
  • Meeting with clients was about building relationships and aligning services with their aspirations.
  • Constantly fine-tuning project details was like navigating ever-changing waters, requiring agility to stay on course. Evaluating deliverables ensured every output exceeded client expectations. Balancing budgets, schedules, and content demands requires careful attention.
  • Reviewing and approving project modifications ensured alignment with objectives. Establishing project objectives, specifications, and schedules sets the stage for success. Coordinating resources felt like a strategic chess move, maximizing efficiency.
  • Identifying project requirements mapped out the path to success. Equipping the team fostered a culture of growth and collaboration

QA Analyst And Mid QA

Novo Scale then Thirdera
03.2016 - 10.2021
  • In my role, I meticulously followed test cases to ensure consistent and reliable testing outcomes, striving for excellence in every aspect of the process.
  • I spearheaded quality projects for both customer-facing and back-end applications, meticulously planning and executing each step to deliver flawless results.
  • Collaborating closely with the development team, I delved deep into product understanding to craft comprehensive testing strategies that left no stone unturned.
  • My dedication extended to maintaining meticulous documentation, capturing every detail of API functionality, software bug resolution, and other technical aspects to uphold the highest standards of quality assurance.
  • Communication was paramount in my approach. I ensured clear and effective communication with both internal and external teams, diligently assessing requirements and distributing findings in easily digestible formats.
  • Driven by a passion for continuous improvement, I integrated statistical analysis and data-driven methodologies into my work, uncovering trends, patterns, and areas for enhancement that propelled our projects to new heights of success.

Bilingual Agent And Support Technician

VSI Global Solutions Then Novo Scale
09.2009 - 03.2016
  • In my role, I took pride in crafting various reports essential for our operations, including the Revenue Validation Report, Detail Entries Report, Reconciliation Report, Detail Aging Report, Commissions Report, OOE Report, Credits on the Accounts Report, and VB Trend and Metrics Report.
  • I meticulously handled MoM Revenue Analysis for our products, providing invaluable insights into our revenue trends and performance month over month.
  • For our monthly meetings, I curated visually engaging graphics to highlight key metrics and achievements, ensuring that our team stayed informed and inspired.
  • Managing payments and pending reports, I maintained a keen eye on financial matters, ensuring accuracy and timeliness in our transactions.
  • In collaboration with our Managing Director, I took charge of credit card handling and personal expenses reporting, handling these sensitive matters with discretion and professionalism.
  • Recognizing the importance of catering to our diverse customer base, I collaborated with team members across departments to meet the needs of both English and Spanish-speaking customers, fostering a culture of inclusivity and exceptional service.
  • Additionally, I played a crucial role in preparing documentation for customer contracts and transactions, ensuring clarity and compliance in all our dealings.
  • My dedication extended to documenting and maintaining detailed records of support requests, escalations, and actions taken, providing a comprehensive archive to guide our decision-making and improve our processes over time.

Education

Bachelor's Degree - Social Communications

Universidad Del Norte
Barranquilla, ATL
01.2001

High School Diploma -

Biffi La Salle
Barranquilla, ATL
11.1997

Skills

  • CUSTOMER SERVICE
  • DEMONSTRATED LEADERSHIP SKILLS AND TEAMWORK
  • EMPLOYEE SUPERVISION AND TRAINER
  • COORDINATE SCHEDULES, PLANNING
  • WRITE REPORTS, FINANCIAL REPORTING
  • PROBLEM-SOLVING
  • ANALYTICAL THINKING
  • ORGANIZATION
  • CREATIVE THINKING
  • MULTITASKING
  • NETWORKING

Certification

• Scrum Master Fundamentals.

• Agile Methodologies Fundamentals

• Service Now Fundamentals

• Service Now Discovery Fundamentals

• Agile Test Management Implementation

• Virtual Agent Micro Certification

• Automated Test Framework

• Performance Analytics

• Finance and Accounting Background

Resource Management

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Project Coordinator

Thirdera
10.2021 - 10.2023

QA Analyst And Mid QA

Novo Scale then Thirdera
03.2016 - 10.2021

Bilingual Agent And Support Technician

VSI Global Solutions Then Novo Scale
09.2009 - 03.2016

Bachelor's Degree - Social Communications

Universidad Del Norte

High School Diploma -

Biffi La Salle

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Juan Jaramillo