Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Herrera

English Teacher
Medellin

Summary

Knowledgeable Compliance Manager with documented success in developing policies, leading training programs and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Compliance Manager

H2O Insurance Agency Inc
03.2021 - Current
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Managed bata bases with more than 6000 clients.
  • Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Prepared records and data for regular audits.
  • Negotiated effectively with regulatory bodies to resolve compliance discrepancies without incurring penalties.

Customer Service Representative

Teleperformance
08.2018 - 09.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Foreing Leguages Degree -

Universidad De Antioquia
Medellin, Colombia
05.2001 -

Skills

Document reviews

Customer due diligence

Compliance documentation

Analytical thinking

Regulatory documentation

Training and education

Audit support

Project management

Timeline

Compliance Manager

H2O Insurance Agency Inc
03.2021 - Current

Customer Service Representative

Teleperformance
08.2018 - 09.2020

Foreing Leguages Degree -

Universidad De Antioquia
05.2001 -

Similar Profiles

CREATE PROFILE
Juan HerreraEnglish Teacher