Juan Gallo Montoya
Resumen profesional
Solid experience in the sector with the ability to make confident decisions.
Outstanding communication skills and a strong focus on effective customer service.
Orientation toward professional growth within an innovative company.
Unwavering commitment to customer satisfaction in every interaction.
Strong industry knowledge built through extensive work experience.
Ability to collaborate in a team or work independently as required.
Desire to demonstrate valuable skills and contributions within an emerging firm.
Datos destacados
4
4
years of professional experience
11
11
years of post-secondary education
Experiencia
Advisor I, Customer Service
CONCENTRIX
Medellín
04.2025 - 12.2025
- Customer service and support, ensuring user satisfaction.
- Management of telephone support and corporate email communication.
- Ongoing knowledge development to maintain relevant skills.
- Efficient use of computer and technological systems to optimize processes.
- Effective completion of assigned tasks within established deadlines.
- Team collaboration to support the achievement of common goals.
Técnico telecomunicaciones
CINCO S.A
01.2024 - 07.2024
- Home visits to customers to perform inspection and technical service maintenance.
- Maintenance and review of system levels in both indoor and outdoor areas.
- Installation and updating of equipment such as repeaters, TV boxes, and dongles.
- Ensuring optimal service performance through the installation of UTP and coaxial points.
Auxiliar operativo
INTERRAPIDISIMO
Medellín
11.2023 - 05.2024
- Loading and unloading merchandise according to department and specific location.
- Organizing merchandise and distributing it in strategic areas of the city.
- Delivering packages, ensuring they reach the final recipient.
- Planning efficient routes to optimize time and fuel usage.
Aprendiz y técnico en área de revisión y lubricación
Kia Metrokia
Envigado, Antioquia
06.2021 - 10.2023
- Execution of preventive and corrective maintenance on critical vehicle systems.
- Effective replacement of worn parts such as shock absorbers and brake bands.
- Comprehensive inspection and fluid changes, including engine oil, coolant, and brake fluid.
- Professional preparation of collision-damaged vehicles for subsequent repair.
- Restoration of damaged plastic components, ensuring both functionality and vehicle appearance.
- Precise installation of sensors and alarms to enhance vehicle operational safety.
- Supervision of the reassembly process after repairs, ensuring the final quality of the work.
- Ongoing coordination with other departments to optimize operational workflows.
Formación
Básica secundaria y educación media -
Institución Educativa José Manuel Restrepo Vélez
Envigado 01.2014 - 12.2019
Técnico en mantenimiento eléctrico y electrónico de automotores - Técnico mantenimiento automotriz
Cefit Envigado
Envigado 01.2017 - 12.2019
Tecnólogo en mantenimiento mecatrónico de automotores - tecnólogo mantenimiento automotriz
Servicio nacional de aprendizaje SENA
Medellín 01.2020 - 06.2022
Enfatiza tus habilidades clave
- Intermediate English level
- Basic proficiency in office software tools
- Analytical
- Observant
- Strong ability to follow instructions
- Organized
- Neat and clean
- Teamwork
- Punctuality and commitment
- Customer service
- Problem-solving
- Customer-oriented
Cronología
Advisor I, Customer Service
CONCENTRIX
04.2025 - 12.2025
Técnico telecomunicaciones
CINCO S.A
01.2024 - 07.2024
Auxiliar operativo
INTERRAPIDISIMO
11.2023 - 05.2024
Aprendiz y técnico en área de revisión y lubricación
Kia Metrokia
06.2021 - 10.2023
Tecnólogo en mantenimiento mecatrónico de automotores - tecnólogo mantenimiento automotriz
Servicio nacional de aprendizaje SENA
01.2020 - 06.2022
Técnico en mantenimiento eléctrico y electrónico de automotores - Técnico mantenimiento automotriz
Cefit Envigado
01.2017 - 12.2019
Básica secundaria y educación media -
Institución Educativa José Manuel Restrepo Vélez
01.2014 - 12.2019