Juan Gaitan
Freight Broker
Miami
Summary
Knowledgeable Logistics Agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective logistics strategies.
Hardworking employee enthusiastic about logistics field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Freight Broker
Varstar Alliance
07.2022 - Current
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Implemented new software tools that streamlined workflow processes, leading to increased productivity among staff members.
Freight Broker Agent
Armstrong Transport Group
01.2022 - 10.2022
- Supported business growth by identifying new clients and establishing long-term partnerships with them.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Increased client retention rate by consistently delivering exceptional customer service throughout the entire shipping process.
- Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
- Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
- Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
Carrier sales Broker
COYOTE LOGISTICS (Lean Staffing 3PL)
1 2021 - 1 2022
- Find and negotiate loads to sell to proper carriers (truck drivers & truck companies), cold calling dispatchers, and build personal relationships with them.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Tech Support Agent,Supervisor and Trainer
CRICKET MOBILE
04.2019 - 06.2020
- Customer service and technical support, assist customers in different topics, from activations to technical support issues
- Being in charge of a team of agents
- Also being in charge of a group of trainees and their proper training of the product, for the ramp up season two years in a row
- Project management for ramp up plans and new training techniques implementation.
- Collaborated with cross-functional teams to develop strategies for improving overall company performance in the market.
- Assisted in supervision of Customer care Agents as directed.
- Implemented new training programs for agent development, resulting in increased productivity and overall performance.
Tech Support and Sales agent (Comcast)
COMCAST (Teleperformance)
1 2018 - 04.2019
- Customer care in technical support and Sales, assist customers troubleshooting internet and telephone services, also sell them Internet, Phone or T.v
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
History and Political Science -
National University of Colombia
Bachelor in architectural drawing -
Paulo VI School
12.2009
Skills
Excel
Microsoft 365
SalesForce
Citrix
Slack
BDI
Zendesk
Google Apps
Outlook, Teams
Sales Strategies
Client Relations
Timeline
Freight Broker
Varstar Alliance
07.2022 - Current
Freight Broker Agent
Armstrong Transport Group
01.2022 - 10.2022
Tech Support Agent,Supervisor and Trainer
CRICKET MOBILE
04.2019 - 06.2020
Carrier sales Broker
COYOTE LOGISTICS (Lean Staffing 3PL)
1 2021 - 1 2022
Tech Support and Sales agent (Comcast)
COMCAST (Teleperformance)
1 2018 - 04.2019
History and Political Science -
National University of Colombia
Bachelor in architectural drawing -
Paulo VI School
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