Juan David Rojas Poveda
Summary
I am a person committed to my responsibilities, sociable, respectful, passionate, motivated to provide exceptional and unforgettable customer service on every flight, I manage my communication skills, outstanding teamwork, work under pressure and efficiency when performing any procedure that is necessary within the work. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Experienced and skillful Inbound Customer Service Agent providing high quality service, working address and meet all needs. I am really motivated for aviation and customer service world because as cabin crew member have the possibility of provide an unique and unforgettable memories for the customers
Overview
3
3
years of professional experience
Work History
PASSENGER SERVICE AGENT
Avianca
10.2023 - Current
- Processed ticketing, check-in and boarding for all the passengers efficiently and accurately
- Provided accurate and timely information to passengers regarding flight schedules and delays
- Maintained a professional and friendly attitude even during times of high stress and pressure
- Assisted passengers with disabilities and special needs, resulting in a high rate of customer satisfaction
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Announced flight status updates and information about gate changes over PA system.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
English Teacher
09.2022 - Current
- I teach English classes for children between 10 and 15 years old during the weekend
Technical support specialist
Teleperformance
01.2023 - 09.2023
- Troubleshot technical issues and provided on-site technical support
- Provided technical support for end-users and resolved escalated technical issues
- Provided technical support to customers over the chat and via email, resulting in a 100% customer satisfaction rate
Supervisor
Teleperformance
09.2022 - 01.2023
- Redirected chats as needed and worked with my team to address any outstanding issues or concerns
- Documented all concerns and incidents and reported them to a proper department depending of issue exposed by the costumers
- I had under my responsibility one team and i guided to them with the main objective of achieve good metrics and reinforce the skills as empathy, positioning, explain, next steps and recap
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Post sales specialist
Teleperformance
06.2021 - 09.2022
- Worked well with other employees to ensure smooth processes
- Brought forth a positive attitude and a commitment to provide an extra mile and friendly support with the objective of get the best results
- Answered any questions regarding inventory, sales, and promotions
Education
Academic knowledge in on-board and airport services - Aviation
Corporation Educative Indoamericana
Bogotá, Colombia05.2021
High School Diploma -
Castilla School
Bogotá, Colombia11.2018
Skills
- Adaptability
- Leadership
- Ability to Work Under Pressure
- Ability to Multitask
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Safety Rules and Regulations
- Interpersonal Skills
- Documentation verification
- Check-in procedures
- Boarding support
- Pre-boarding checking
- Airport Security
- Language proficiency
Languages
English
Jobtitle
Cabin Crew
Extracurricular Activities
English Teacher, Bogotá, colombia, 09/01/22, Present, I teach English classes for children between 10 and 15 years old during the weekend.
Hobbies and Interests
- I love watch movies
- Do sports as Soccer, Basketball and Swimming
- I really enjoy learn about languages and gastronomy around the world
- I like go to the gym for improving my resistance, strength and keep a good health
Personal Information
- Place of Birth: Bogota
- Date of Birth: 10/16/00
- Nationality: Colombiano
Timeline
PASSENGER SERVICE AGENT
Avianca
10.2023 - Current
Technical support specialist
Teleperformance
01.2023 - 09.2023
English Teacher
09.2022 - Current
Supervisor
Teleperformance
09.2022 - 01.2023
Post sales specialist
Teleperformance
06.2021 - 09.2022
Academic knowledge in on-board and airport services - Aviation
Corporation Educative Indoamericana
High School Diploma -
Castilla School
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