JUAN DAVID POSADA GARCIA
Cali
Summary
Dynamic professional with extensive experience as a Virtual Assistant at TSO, excelling in customer relationship management and project management. Successfully launched a virtual assistant campaign, enhancing operational efficiency. Proven ability to analyze data and implement effective sales strategies while fostering strong client relationships through exceptional organizational skills.
Overview
8
8
years of professional experience
Work History
Virtual Assistant /English Coach / Hiring Dep/
TSO
Boca Raton, FL
05.2023 - Current
- Developed activities to enhance agents' English proficiency.
- Verified English proficiency levels for new employees.
- Ensured accurate writing and spelling of FNOL for agents.
- Launched virtual assistant campaign for CR processing since February of 2023
- Managed collection of signatures and binding of insurance policies.
- Handled policy renewals and payment collections from NI or mortgagees.
- Coordinated comprehensive client services from Boca Raton, FL.
English Teacher / Marketing Investigation
Learn English
08.2017 - 12.2023
- Design engaging one-hour activities for students focused on vocabulary and grammar improvement.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
- Provided individualized instruction for struggling students.
- Encouraged active participation in group discussions about literature.
English to Spanish Medical Insurance Interpreter
Teleperformance
01.2019 - 01.2020
- Facilitate translation of English medical calls into Spanish for multiple organizations in US and other English-speaking regions
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
Education
Marketing and International B. - Marketing And Management
U.A.O University (Universidad Autónoma De Occidente)
12-2024
Forex and trading skills course -
FXCC (Forex Clearing) Stock exchange
07.2018
Skills
- Customer relationship management
- Market research
- Data analysis
- Sales strategies
- Business writing
- Time management
- Organizational skills
- Documentation and recordkeeping
- Problem-solving aptitude
- Writing reports
- Task prioritization
- Project management
Personal Information
Date of Birth: 07/16/94
Languages
English
First Language
Spanish
Advanced (C1)
C1
Portuguese
Intermediate (B1)
B1
Timeline
Virtual Assistant /English Coach / Hiring Dep/
TSO
05.2023 - Current
English to Spanish Medical Insurance Interpreter
Teleperformance
01.2019 - 01.2020
English Teacher / Marketing Investigation
Learn English
08.2017 - 12.2023
Marketing and International B. - Marketing And Management
U.A.O University (Universidad Autónoma De Occidente)
Forex and trading skills course -
FXCC (Forex Clearing) Stock exchange
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