JUAN DAVID GUTIERREZ BOTERO
Rionegro
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Experienced with in-depth knowledge of industry standards and best practices. Utilizes data-driven insights to inform strategic decisions and improve operational outcomes. Track record of effectively managing cross-functional teams and fostering collaborative environments.
Overview
2
2
years of professional experience
Work History
SME
Teleperformance
05.2024 - 05.2025
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Evaluated customer needs and feedback to drive product and service improvements (about 47% KPI improvement after 6 months)
Agent Representative
Teleperformance
04.2023 - 04.2024
- Improved client retention rates by conducting follow-up calls after sales transactions were completed.
- Skillfully negotiated contracts that enhanced both the client''s best interests as well as the company''s financial objectives.
- Assisted in the development of new sales strategies, resulting in increased revenue for the company handling about 40 outbound sales calls per day.
Education
Associate of Arts - Sport And Fitness Management
SENA
Medellin11-2021
High School Diploma -
Josefina Munoz Gonzalez
Medellín, ANT11-2021
Skills
- Collaborative learning
- FLUENT IN English/Spanish
- Team coaching
- Escalation handling
- Staff training
- Performance improvements
- KPI tracking
- Retention strategies
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
SME
Teleperformance
05.2024 - 05.2025
Agent Representative
Teleperformance
04.2023 - 04.2024
Associate of Arts - Sport And Fitness Management
SENA
High School Diploma -
Josefina Munoz Gonzalez
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