JUAN CASTILLO
Datos destacados
11
11
years of post-secondary education
6
6
years of professional experience
Experiencia
Logistics Coordinator
Lean Solutions Group
Bogota D.C, Cundinamarca
2025.01 - Actual
Supervision of routes, delivery times, and operational KPI compliance.
- Direct communication with clients, carriers, and drivers to ensure service efficiency.
- Preparation of operational reports and logistics performance analysis.
- Resolution of operational issues and implementation of process improvements to optimize productivity and reduce costs.
CUSTOMER SERVICE AGENT
Sitel Colombia
2021.05 - 2024.12
- Customer service by handling inbound and outbound calls.
- Work under compliance with metrics and KPI.
- Remote work in the sales and consultancy department with high levels of compliance requirements.
- BPO Sales department, Just Energy Campaign.
CUSTOMER SERVICE AGENT
Contact Point 360
2020.08 - 2021.05
- Customer service by handling inbound and outbound calls.
- Work under compliance with metrics and KPI.
CUSTOMER SERVICE AGENT
Teleperformance Colombia
2019.02 - 2020.08
- Customer service by handling inbound and outbound calls.
- Work under compliance with metrics and KPI.
Formación
Mechanical engineer -
Universidad Nacional Experimental del Táchira
2007.01 - 2013.01
Associate's Degree in Sales and Marketing - undefined
De Loureigh University
English for adolescents Levels I to VI - undefined
Universidad Nacional Experimental Del Táchira
2001.01 - 2003.01
English for Adults Levels I to VI - Sufficiency of the English Language
Universidad Nacional Experimental Del Táchira
2004.01 - 2007.01
Basic course of maintenance and repair of conditioning equipment of air - undefined
San Cristóbal Edo Mayor's Office
San CristóbalEnfatiza tus habilidades clave
- Direction and supervision of personnel
- Preparation of reports
- Cost control
- Supply logistics
- Supervision of the operational area of the company
Personalizado
- English for adolescents Levels I to VI, Universidad Nacional Experimental Del Táchira, 240 hours, 2001-2003
- English for Adults Levels I to VI, Universidad Nacional Experimental Del Táchira, 200 hours, 2004-2007
- Basic course of maintenance and repair of conditioning equipment of air, San Cristóbal Edo Mayor's Office, 2015
Idiomas
Inglés
Experto
B1
Cronología
Logistics Coordinator
Lean Solutions Group
2025.01 - Actual
CUSTOMER SERVICE AGENT
Sitel Colombia
2021.05 - 2024.12
CUSTOMER SERVICE AGENT
Contact Point 360
2020.08 - 2021.05
CUSTOMER SERVICE AGENT
Teleperformance Colombia
2019.02 - 2020.08
Mechanical engineer -
Universidad Nacional Experimental del Táchira
2007.01 - 2013.01
English for Adults Levels I to VI - Sufficiency of the English Language
Universidad Nacional Experimental Del Táchira
2004.01 - 2007.01
English for adolescents Levels I to VI - undefined
Universidad Nacional Experimental Del Táchira
2001.01 - 2003.01
Basic course of maintenance and repair of conditioning equipment of air - undefined
San Cristóbal Edo Mayor's Office
Associate's Degree in Sales and Marketing - undefined
De Loureigh University