Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Personalizado
Idiomas
Cronología
Generic
JUAN CASTILLO

JUAN CASTILLO

Datos destacados

11
11
years of post-secondary education
6
6
years of professional experience

Experiencia

Logistics Coordinator

Lean Solutions Group
Bogota D.C, Cundinamarca
2025.01 - Actual

Supervision of routes, delivery times, and operational KPI compliance.

  • Direct communication with clients, carriers, and drivers to ensure service efficiency.
  • Preparation of operational reports and logistics performance analysis.
  • Resolution of operational issues and implementation of process improvements to optimize productivity and reduce costs.

CUSTOMER SERVICE AGENT

Sitel Colombia
2021.05 - 2024.12
  • Customer service by handling inbound and outbound calls.
  • Work under compliance with metrics and KPI.
  • Remote work in the sales and consultancy department with high levels of compliance requirements.
  • BPO Sales department, Just Energy Campaign.

CUSTOMER SERVICE AGENT

Contact Point 360
2020.08 - 2021.05
  • Customer service by handling inbound and outbound calls.
  • Work under compliance with metrics and KPI.

CUSTOMER SERVICE AGENT

Teleperformance Colombia
2019.02 - 2020.08
  • Customer service by handling inbound and outbound calls.
  • Work under compliance with metrics and KPI.

Formación

Mechanical engineer -

Universidad Nacional Experimental del Táchira
2007.01 - 2013.01

Associate's Degree in Sales and Marketing - undefined

De Loureigh University

English for adolescents Levels I to VI - undefined

Universidad Nacional Experimental Del Táchira
2001.01 - 2003.01

English for Adults Levels I to VI - Sufficiency of the English Language

Universidad Nacional Experimental Del Táchira
2004.01 - 2007.01

Basic course of maintenance and repair of conditioning equipment of air - undefined

San Cristóbal Edo Mayor's Office
San Cristóbal

Enfatiza tus habilidades clave

  • Direction and supervision of personnel
  • Preparation of reports
  • Cost control
  • Supply logistics
  • Supervision of the operational area of the company

Personalizado

  • English for adolescents Levels I to VI, Universidad Nacional Experimental Del Táchira, 240 hours, 2001-2003
  • English for Adults Levels I to VI, Universidad Nacional Experimental Del Táchira, 200 hours, 2004-2007
  • Basic course of maintenance and repair of conditioning equipment of air, San Cristóbal Edo Mayor's Office, 2015

Idiomas

Inglés
Experto
B1

Cronología

Logistics Coordinator

Lean Solutions Group
2025.01 - Actual

CUSTOMER SERVICE AGENT

Sitel Colombia
2021.05 - 2024.12

CUSTOMER SERVICE AGENT

Contact Point 360
2020.08 - 2021.05

CUSTOMER SERVICE AGENT

Teleperformance Colombia
2019.02 - 2020.08

Mechanical engineer -

Universidad Nacional Experimental del Táchira
2007.01 - 2013.01

English for Adults Levels I to VI - Sufficiency of the English Language

Universidad Nacional Experimental Del Táchira
2004.01 - 2007.01

English for adolescents Levels I to VI - undefined

Universidad Nacional Experimental Del Táchira
2001.01 - 2003.01

Basic course of maintenance and repair of conditioning equipment of air - undefined

San Cristóbal Edo Mayor's Office

Associate's Degree in Sales and Marketing - undefined

De Loureigh University
JUAN CASTILLO