Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Generic
Juan Cardenas

Juan Cardenas

Bogota,Bogota D.C.

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Quality Analyst

Foundever
05.2021 - Current
  • Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Administered internal quality audits and assessed results to inform corrective action measures.
  • Participated in departmental meetings to establish short- and long-term strategy.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Strengthened internal communication channels through regular meetings with stakeholders across departments, facilitating seamless information exchange related to quality assurance efforts.
  • Standardized inspection criteria across multiple product lines, ensuring consistent quality evaluation and control.

Customer Service Representative

Sitel
09.2020 - 05.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Science - Computer Maintenance

Servicio Nacional De Aprendizaje
Zipaquirá, Colombia
11.2019

Skills

  • Correction action planning
  • Materials Inspection
  • Continuous Improvement
  • Audit processes
  • Lean Six Sigma
  • Data Analysis
  • Report creation
  • Decision-Making
  • MS Tools proficiency
  • Analytical Thinking

Certification

  • Lean Six Sigma White Belt Training - 2022

Timeline

Quality Analyst

Foundever
05.2021 - Current

Customer Service Representative

Sitel
09.2020 - 05.2021

Associate of Science - Computer Maintenance

Servicio Nacional De Aprendizaje

Languages

Spanish
Native language
English
Advanced
C1

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Juan Cardenas