Juan Camilo Cardona Echeverry
Santa Rosa De Cabal, Risaralda
Summary
Accomplished professional with more than 4 years of experience in multiple lines of business, adept in customer service and data entry. Demonstrated exceptional problem-solving and active listening capabilities, significantly improving quality. Excelled in high-stress situations, enhancing customer loyalty and finding solutions for improved performance and productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dasher Support
Taskus De Colombia
Colombia
07.2024 - 01.2025
- Ensure smooth and efficient order delivery to the customers.
- Worked efficiently with the dashers to provided the best service to the customers.
- Educate dashers and provide product, order, restaurant and addresses information to secure exceptional order’s delivery.
- Billing information, resolve discrepancies, place new balances.
- Email sending to provided products, services and company’s information.
Dispatcher Agent
Foundever Corporation
Colombia
01.2023 - 07.2024
- Outbound calling to USA impound lots to rescue the rented company’s vehicles.
- Outbound calling the tow trucks providers to pickup the vehicles.
- File out and sign documents for the vehicle releases.
- Send emails with payment and documents information.
Customer Service Representative
Foundever De Colombia
Colombia
07.2022 - 01.2023
- Chats handling.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Healthcare Customer Service Representative
SITEL De Colombia
Colombia
07.2021 - 12.2021
- Incoming calls from customers to provided information on services, health insurance and benefits.
- Scheduling medical appointments.
- Provided feedback and recommendations for treatments.
- Managed high stresses situations efficiently, finding satisfactory resolution for the patients and aligned with the company’s goals.
Appointment Scheduler
Teleperformance
Colombia
02.2021 - 07.2021
- Taking incoming calla from USA citizens to get the COVID vaccination.
- Carefully reading the eligibility requirements for the vaccination.
- Take personal information from the patients and fill out the documents.
- Schedule the appointment according to the location.
- Get feedback and recommendations.
Maitre D’, Bartender, Kitchen Assistant
Scottsdale Community College
Scottsdale, Arizona, USA
08.2018 - 05.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Food and beverage preparation.
- Ticketing and payment processes.
Education
Excel For Businesses - Excel
SENA
Pereira, Risaralda05.2023
Labor Technician By Skills In Cuisine - Culinary
Politécnico Superior Cafetero
Pereira, Risaralda12.2019
Certificate Of Completion - Culinary Arts
Scottsdale Community College
Scottsdale, AZ, United States05.2019
High School Diploma -
Institución Educativa Francisco José De Caldas
Santa Rosa De Cabal, Risaralda12.2016
Skills
- Customer service
- Active listening
- Attention to detail
- Problem-solving
- Data entry
- Dispatching procedures
- Stress tolerance
- Time management
- Decision-making
Certification
- English ACCESS Microscholarship program by the Colombia U.S. Embassy.
- Colombia Youth Ambassador by Colombia U.S. Embassy and U.S. Department of State.
- Community College Initiative Program, by Colombia U.S. Embassy and The Bureau of Educational and Cultural Affairs of the U.S. Department of State.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Dasher Support
Taskus De Colombia
07.2024 - 01.2025
Dispatcher Agent
Foundever Corporation
01.2023 - 07.2024
Customer Service Representative
Foundever De Colombia
07.2022 - 01.2023
Healthcare Customer Service Representative
SITEL De Colombia
07.2021 - 12.2021
Appointment Scheduler
Teleperformance
02.2021 - 07.2021
Maitre D’, Bartender, Kitchen Assistant
Scottsdale Community College
08.2018 - 05.2019
Excel For Businesses - Excel
SENA
Labor Technician By Skills In Cuisine - Culinary
Politécnico Superior Cafetero
Certificate Of Completion - Culinary Arts
Scottsdale Community College
High School Diploma -
Institución Educativa Francisco José De Caldas