JUAN ANDRES PEREA
Cali
Summary
Results-driven and customer-focused professional with over 3 years of combined experience in sales and customer service across fast-paced, client-centric environments. I specialize in building strong client relationships, driving revenue growth, and delivering top-tier support through effective communication, active listening, and problem-solving.
In sales roles, I've consistently exceeded targets by identifying opportunities, closing high-value deals, and managing pipelines using tools like Salesforce and Zendesk. My experience includes spearheading new market launches and contributing to successful product rollouts and CRM transitions.
On the customer service side, I’ve maintained 95%+ customer satisfaction ratings while resolving high volumes of inquiries through phone, email, and chat. I've also contributed to service quality initiatives, helped update knowledge bases, and mentored new team members.
Adaptable and tech-savvy, I thrive in dynamic, goal-oriented environments and bring a proactive approach to both sales growth and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Professional
TASK US
11.2024 - 07.2025
- Conducted market research to identify new sales opportunities and industry trends.
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Collaborated with team members to create effective sales strategies and promotional campaigns.
- Generated new leads and closed B2B/B2C sales through cold calling, email outreach, and client meetings, consistently exceeding monthly sales targets by 15–20%.
- Managed and grew a portfolio of 50+ active clients, ensuring high retention rates through relationship building and personalized service
- Conducted product presentations and negotiated contracts, securing high-value deals.
- Collaborated with marketing and product teams to align on go-to-market strategies and customer feedback loops.
- Maintained detailed records of sales activity in CRM (e.g., Salesforce, Zendesk), improving pipeline visibility and forecasting accuracy.
- Led transition to a new CRM system, training team members and improving data accuracy by 30%.
Teammate - Supervisor
ALORICA
07.2022 - 05.2024
- Consistently top-performing Customer Support Advisor (7 months), achieving #1 agent status within the first two months (certified).
- Handled 60–100+ inbound and outbound customer interactions daily via phone, email, and live chat, resolving issues quickly and professionally.
- Maintained a 95%+ customer satisfaction score (CSAT) by delivering empathetic, knowledgeable, and efficient support.
- Resolved billing inquiries, technical issues, and service complaints, reducing average resolution time by 40%.
- Documented all interactions and resolutions in CRM (e.g., Zendesk, Salesforce), improving cross-team collaboration and follow-up accuracy.
- Participated in a team-led effort to reduce average handling time (AHT) and increased first-contact resolution by 35%.
- Successfully transitioned to Supervisor role, expanding responsibilities to include corporate issue resolution and team performance oversight.
- Collaborated with the training team to revise internal FAQs and customer help center articles, reducing repeat inquiries and participated in a Database project to improve results with searches.
- Trained and mentored three new hires, helping them reach full productivity within 4 weeks.
Education
High School Diploma -
Bennet School
Cali06-2022
Skills
- Sales expertise
- Upselling and cross selling
- Customer relationship building
- Customer Relationship Management
- CRM Systems (Zendesk, Freshdesk, Salesforce)
- Multichannel Support (Phone, Email, Chat)
- First Contact Resolution (FCR)
- CSAT Customer satisfaction
- Closing techniques
- Interpersonal communication skills
LANGUAGES
ENGLISH
Bilingual or Proficient (C2)
SPANISH
Bilingual or Proficient (C2)
GERMAN
Intermediate (B1)
Timeline
Sales Professional
TASK US
11.2024 - 07.2025
Teammate - Supervisor
ALORICA
07.2022 - 05.2024
High School Diploma -
Bennet School
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