Juan Alarcon
Littleton
Summary
Process improvement expert with a proven track record in optimizing resource allocation and enhancing project outcomes. Successfully led teams in implementing agile and lean techniques to drive continuous improvement across business operations. Strong communication and relationship-building skills facilitate positive team dynamics and outcomes.
Overview
14
14
years of professional experience
Work History
Operations Delivery Manager
Alight Solutions
Chicago
03.2021 - 02.2026
- Coordinated cross-functional teams to streamline service delivery and improve client satisfaction.
- Managed project timelines and deliverables for client implementations to ensure timely completion.
- Facilitated client meetings to clarify requirements and swiftly address concerns, ensuring alignment on project goals.
- Developed agile project plans, improving workflow efficiency and accountability.
- Analyzed project risks and implemented proactive mitigation strategies to maintain project timelines and quality.
- Oversaw resource allocation, optimizing team performance on various projects.
- Communicated status updates clearly to stakeholders throughout project lifecycles.
- Trained team members on best practices, fostering a culture of continuous improvement.
Senior Business Analyst
Aon Hewitt
Chicago
04.2016 - 02.2021
- Collaborated with cross-functional teams to gather requirements and define project scope, aligning objectives with stakeholder needs.
- Facilitated workshops to gather stakeholder feedback, ensuring project goals matched business expectations.
- Led user acceptance testing sessions to validate system functionality and meet user needs.
- Identified automation opportunities for manual processes, streamlining workflows and improving operational efficiency.
- Analyzed business processes to identify improvement opportunities and streamline operations.
- Developed comprehensive documentation for system enhancements and process changes.
- Mentored analysts on best practices in data analysis and project management.
- Utilized advanced analytics tools to derive insights from complex datasets for clients.
Business Operations Manager I
Aon Hewitt
Lincolnshire
01.2012 - 03.2016
- Directed business operations, including staff scheduling and resource allocation.
- Developed operational policies to improve workflow and ensure compliance.
- Streamlined daily operations, improving process efficiency and effectiveness.
- Analyzed performance metrics to identify improvement opportunities.
- Facilitated interdepartmental communication, supporting successful project execution.
- Conducted training sessions, enhancing team skills and operational knowledge.
- Created training programs to expand employee knowledge base.
- Established key objectives to realign long-term goals.
Education
Bachelor of Science -
Northern Illinois University
Dekalb, IL01-2008
Skills
- Project management and delivery
- Client coordination and engagement
- Risk assessment and analysis
- Agile project methodologies
- Resource management and allocation
- Requirements analysis and gathering
- Process improvement and optimization
- Cross-functional collaboration
- Stakeholder engagement
Accomplishments
Shine Award - Alight Solutions
Timeline
Operations Delivery Manager
Alight Solutions
03.2021 - 02.2026
Senior Business Analyst
Aon Hewitt
04.2016 - 02.2021
Business Operations Manager I
Aon Hewitt
01.2012 - 03.2016
Bachelor of Science -
Northern Illinois University