Jared Beals
Denver,CO
Summary
Customer-focused sales professional with over a decade of experience building meaningful connections while driving revenue. Skilled in educating clients, maintaining compliance with industry regulations, and delivering personalized product recommendations. Proven ability to drive sales, support marketing initiatives, and provide seamless customer experiences in fast-paced environments. Coachable and great at integrating feedback to exceed desired results.
Overview
11
11
years of professional experience
Work History
Contact Center Specialist
Grit
03.2024 - Current
- Increased revenue with several partners by making improvements to the call flow.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Offered personalized solutions to customer issues, resulting in improved loyalty and retention rates.
- Maintained up-to-date knowledge of product and service changes.
Inside Sales Representative
Terminix
01.2022 - 02.2024
- Met or exceeded monthly sales goals through consistent outreach, relationship-building, and product knowledge.
- Confidently persuade new customers to sign up for additional services during their initial inquiry after discovering opportunities through conversation.
- Assisted in the preparation of quotes, proposals, and contracts to ensure accuracy and compliance with company policies.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
Sales and Support Representative
The Zebra
01.2020 - 01.2021
- Endorse existing customer's policies while looking for cross sale opportunities.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Assisted users with account setup, profile management, and navigation of insurance tools and resources, improving user satisfaction and retention.
Sales and Support Representative
Everise
01.2019 - 01.2020
- Troubleshoot technical and network issues for video doorbells, security systems, and mesh networks.
- Assisted customers with navigation of the company website.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Litigation Support Specialist
Archer Systems
01.2014 - 01.2019
- Assisted attorneys with discovery processes while ensuring strict adherence to legal standards and privacy laws.
- Maintained litigation database and document organization for mass tort cases.
- Assisted clients in completing court documents to meet the expectations of the attorney.
- Conducted detailed reviews of legal documents to ensure compliance with federal, state, and industry regulations.
Timeline
Contact Center Specialist
Grit
03.2024 - Current
Inside Sales Representative
Terminix
01.2022 - 02.2024
Sales and Support Representative
The Zebra
01.2020 - 01.2021
Sales and Support Representative
Everise
01.2019 - 01.2020
Litigation Support Specialist
Archer Systems
01.2014 - 01.2019
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