Joyleen Fifita
Fort Lupton
Summary
Dynamic professional with extensive experience in customer service and ramp operations at United Airlines. Proven ability to enhance team efficiency and ensure safety through attention to detail and effective problem-solving. Recognized for cultivating a welcoming atmosphere while maintaining high standards of professionalism and courtesy in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Ramp Service
United Airlines
11.2024 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Collaborated with team members to ensure punctual flight departures and arrivals.
Security Officer
Shades on State
04.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Catering Assistant
Catering By Bryce
10.2023 - 04.2024
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - 06.2023
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Conducted public speaking engagements at churches, schools, and other gatherings to share experiences and insights from missionary work.
- Implemented training programs for new missionaries, contributing to their successful integration into the mission field.
Bank Teller
Bank of the West
02.2021 - 09.2021
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
High School Diploma -
Broomfield High School
Broomfield, CONo Degree - Integrative Physiology
University of Colorado
Boulder, CO09-2020
Bachelor of Business Administration And Management - Business Project Management
Ensign College
Salt Lake City, UT06-2027
Skills
- Retail services
- Fiduciary services
- Ramp service
- Attention to detail
- Professionalism and courtesy
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
Languages
Tongan
Native or Bilingual
Timeline
Ramp Service
United Airlines
11.2024 - Current
Security Officer
Shades on State
04.2024 - 11.2024
Catering Assistant
Catering By Bryce
10.2023 - 04.2024
Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2021 - 06.2023
Bank Teller
Bank of the West
02.2021 - 09.2021
High School Diploma -
Broomfield High School
No Degree - Integrative Physiology
University of Colorado
Bachelor of Business Administration And Management - Business Project Management
Ensign College
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