Joyce Williams
Aurora
Summary
Dynamic customer service professional with a proven track record in building strong customer relationships and enhancing operational efficiency. Skilled in effective communication and problem-solving, committed to driving customer satisfaction.
Overview
27
27
years of professional experience
Work History
Customer Service/Sales Associate
Macys Department Store
Aurora, CO
06.2023 - 09.2024
- Educated customers on product features and benefits to enhance purchasing decisions.
- Managed inventory levels, ensuring stock availability and accurate product placement.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operation.
- Developed strong customer relationships through personalized service and effective communication.
Insurance Claims Agent
Air BNB
Aurora, CO
08.2017 - 04.2021
- Investigated and resolved claims, ensuring compliance with company policies and procedures.
- Collaborated with cross-functional teams to enhance claims processing efficiency and accuracy.
- Mentored junior agents on best practices for managing complex claims scenarios.
- Developed training materials to improve team understanding of claims management systems.
Customer Service/Sales Agent
Hilton Hotel & Resorts
Orlando, FL
09.2006 - 05.2016
- Assisted guests with inquiries, ensuring exceptional customer service and satisfaction.
- Processed reservations accurately through hotel management systems to enhance operational efficiency.
- Collaborated with team members to resolve guest issues promptly, improving overall guest experience.
- Trained new employees on customer service protocols and hotel policies, fostering a knowledgeable workforce.
Customer Service Representative
United Airlines
Denver, CO
06.1997 - 03.2002
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
- Provided accurate information regarding flight schedules, fare details, and travel policies.
- Assisted in the check-in process, enhancing overall passenger experience and operational flow.
- Collaborated with team members to improve service delivery and streamline processes.
Education
High School Diploma -
Abraham Lincoln HS
Brooklyn, NY06-1970
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Customer Service/Sales Associate
Macys Department Store
06.2023 - 09.2024
Insurance Claims Agent
Air BNB
08.2017 - 04.2021
Customer Service/Sales Agent
Hilton Hotel & Resorts
09.2006 - 05.2016
Customer Service Representative
United Airlines
06.1997 - 03.2002
High School Diploma -
Abraham Lincoln HS