Joyce Williams
Aurora
Summary
Dynamic customer service professional with a proven track record in building strong customer relationships and enhancing operational efficiency. Skilled in effective communication and problem-solving, committed to driving customer satisfaction.
Overview
27
27
years of professional experience
Work History
Customer Service/Sales Associate
Macys Department Store
2023.06 - 2024.09
- Educated customers on product features and benefits to enhance purchasing decisions.
- Managed inventory levels, ensuring stock availability and accurate product placement.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operation.
- Developed strong customer relationships through personalized service and effective communication.
Insurance Claims Agent
Air BNB
2017.08 - 2021.04
- Investigated and resolved claims, ensuring compliance with company policies and procedures.
- Collaborated with cross-functional teams to enhance claims processing efficiency and accuracy.
- Mentored junior agents on best practices for managing complex claims scenarios.
- Developed training materials to improve team understanding of claims management systems.
Customer Service/Sales Agent
Hilton Hotel & Resorts
2006.09 - 2016.05
- Assisted guests with inquiries, ensuring exceptional customer service and satisfaction.
- Processed reservations accurately through hotel management systems to enhance operational efficiency.
- Collaborated with team members to resolve guest issues promptly, improving overall guest experience.
- Trained new employees on customer service protocols and hotel policies, fostering a knowledgeable workforce.
Customer Service Representative
United Airlines
1997.06 - 2002.03
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
- Provided accurate information regarding flight schedules, fare details, and travel policies.
- Assisted in the check-in process, enhancing overall passenger experience and operational flow.
- Collaborated with team members to improve service delivery and streamline processes.
Education
High School Diploma -
Abraham Lincoln HS
Brooklyn, NY1970-06
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Customer Service/Sales Associate
Macys Department Store
2023.06 - 2024.09
Insurance Claims Agent
Air BNB
2017.08 - 2021.04
Customer Service/Sales Agent
Hilton Hotel & Resorts
2006.09 - 2016.05
Customer Service Representative
United Airlines
1997.06 - 2002.03
High School Diploma -
Abraham Lincoln HS