Joyce Nation
Customer Service
Penrose,CO
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and problem-solving. Adept at enhancing team productivity and client engagement through effective communication and time management. Recognized for developing strategies that significantly improved customer satisfaction and streamlined operations. Committed to delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Associate
Walmart
Canyon City, CO
02.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Deli Clerk
Walmart
Colorado Springs, Colorado
08.2021 - 08.2022
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste. 20 a day
- Greeted customers at counter to fulfill requests and answer questions.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Offered product samples to customers, generating additional sales through taste-testing.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Sub Teacher
Greybull Middle School
Greybull, WY
08.2017 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Paraprofessional
Worland School Dist
Worland, WY
08.2012 - 08.2019
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Education
Bachelor of Science - Social Worker
CSU-Peublo
Pueblo, CO08.2005
Skills
MS office
Computer skills
Time management
Data entry
Customer service
Team collaboration
Adaptability and flexibility
Cash handling
Oral communication
Customer interaction
Attention to detail
Client engagement
Flexible schedule
Timeline
Associate
Walmart
02.2024 - Current
Deli Clerk
Walmart
08.2021 - 08.2022
Sub Teacher
Greybull Middle School
08.2017 - 09.2021
Paraprofessional
Worland School Dist
08.2012 - 08.2019
Bachelor of Science - Social Worker
CSU-Peublo