Joy Valentine
Golden
Summary
Proven expertise in financial management, budget oversight, and supplier negotiation. Successfully coordinated operations to enhance efficiency and customer satisfaction in a heating service business.
Overview
27
27
years of professional experience
Work History
Small Business Owner
Cool Sunshine Heating
Denver
01.1999 - Current
- Oversaw daily operations of small business including customer service and financial management.
- Coordinated financial management, overseeing budgeting and expense tracking to maintain fiscal health.
- Created budgets and monitored expenses to stay within budget limits.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Developed customer loyalty programs that enhanced retention and drove sales revenue.
- Interacted with customers to resolve inquiries and service issues, ensuring high satisfaction levels.
- Trained new employees on company procedures and customer service standards.
- Oversaw scheduling and dispatching of technicians for customer appointments.
- Met with service vendors or product suppliers to facilitate delivery.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Maintained accurate and complete records of all business transactions and interactions.
Skills
- Financial management
- Budget management
- Financial reporting
- Payroll management
- Financial administration
- Supplier negotiation
- Operational oversight
- Strategic planning
- Proficient in Quickbooks
- Attention to detail
- Teamwork
Timeline
Small Business Owner
Cool Sunshine Heating
01.1999 - Current