Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Professional Development
Timeline
Generic
Joy Sheehan

Joy Sheehan

Thornton

Summary

Dedicated Dental Clinic Operations Assistant with exceptional organizational skills and a focus on patient care. Proficient in Dentrix and HIPAA compliance, delivering seamless operations for over 1900 patients annually. Results-driven professional with extensive experience in managing clinic operations and patient scheduling. Known for strong communication and multitasking abilities, ensuring smooth workflows while maintaining adherence to regulations and exceptional patient care. Detail-oriented clinic operations expert experienced in electronic health records and regulatory compliance. Proven ability to manage diverse teams and foster positive relationships in fast-paced healthcare environments, contributing to outstanding patient experiences. Multi-talented operations assistant successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports. Brings several years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.

Overview

40
40
years of professional experience

Work History

Dental Clinic Operations Assistant

Parkland College
08.2021 - 08.2025
  • This role demands independent judgment, professionalism, and the ability to prioritize tasks to ensure smooth clinic operations and exceptional patient care.
  • Schedule and screen for student clinical needs, handling 1900+ patients annually with software tools and independent judgment in a fast-paced environment.
  • Maintain electronic health records in Dentrix, updating patient info and treatment plans, and scheduling follow-up care as required.
  • Managed schedules of 36-72 students depending on semester.
  • Daily exceptional communication with 20+ Dental Hygiene Program faculty and Dentists.
  • Efficient in Dentrix – dental program management software.
  • Proficient in Microsoft Office 360, Outlook, Teams, scanner/printer, faxing, and other daily office duties to ensure smooth daily operations.
  • Recruit, train, and supervise part-time and student employees, ensuring adherence to clinic protocols and policies.
  • Manage records in compliance with HIPAA, FERPA, and local regulations, liaising with external agencies and troubleshooting patient concerns.
  • Maintain communication with the Program Director to align with protocols, policies, and patient care.
  • Generate reports for program evaluation, showing patient numbers and revenue generated each semester.
  • Work with the business office to maintain accurate financial records and deposit receipts.
  • Review patient charts for accuracy and documentation quality, ensuring adherence to treatment protocols.
  • Serve as an ambassador for the Dental Hygiene Clinic, fostering positive relationships with the community, local dentist offices.

Operation Manager

Rejuvenis Facial Cosmetic Surgery and Medical Spa
01.2021 - 08.2021
  • Manage scheduling for all surgical procedures, coordinating appointments with primary physicians, ensuring necessary clearances, confirming surgical team, and detailing daily patient schedules and medical consents.
  • Oversee preoperative and postoperative details for all office procedures, including pre-op teachings and postoperative care appointments.
  • Proficient in Nextech and integrating with TouchMD scheduling systems.
  • Handle hiring for all personnel, finalize benefits, salary, and hiring details.
  • Assist in completing biweekly payroll and invoices.
  • Maintain ordering of equipment, cosmetic inventory, surgical needs, office supplies, injectable inventory, and physician-specific procedure needs.
  • Ensure proper storage of medical records in compliance with HIPAA guidelines and adherence to all medical protocols.
  • Involved in all marketing and website details of the practice.
  • Establish excellent ongoing communication and care for all patient loads.

Director of Fitness and wellness

Mettler Center
01.2004 - 12.2020
  • In this role, I oversaw various departments including Member Services, Group Exercise, Fit Force, Massage, Personal Training, Maintenance and Facilities, and Marketing.
  • I manage a team of 60+ full and part-time employees, while coordinating over 100 group exercise classes.
  • Managed 60+ employees serving over 1700 members.
  • Prioritized daily scheduling of 100+ weekly classes and coordinated schedules for 20+ providers, including personal trainers, massage therapists, and physical therapists.
  • Acted as a problem solver, communicator, and liaison with scheduling provider CSI Daxko.
  • Oversaw all HR functions, including employee relations, workforce planning, compensation strategies, performance management, and benefits administration.
  • Participated in the entire staff hiring process, from screening to offering positions, and contributed to job description development and revision.
  • Developed and sustained the fitness and wellness strategic plan in collaboration with facility owners.
  • Created and enforced general policies across all areas, including massage, physical therapy, group exercise, and personal training, as well as member policies and procedures.
  • Provided ongoing training for instructors and filled in for classes as needed.
  • Developed, implemented, and maintained tracking systems for sales, membership retention, and programs, communicating these efforts to support/train coordinators.
  • Processed all back-office billing, refunds, and credits, and coordinated, promoted, and audited memberships.
  • Managed fiscal responsibility for payroll and monthly bills, overseeing all budgeted areas and reporting monthly and quarterly.
  • Completed daily forms on personnel, including requests to hire, compensation changes, and annual evaluations.
  • Implemented safety procedures for weather, fire, and active shooter scenarios and provided communications to all area coordinators.
  • Engaged in various speaking engagements, commercials, and promotional activities for marketing purposes across multiple platforms such as radio, newspaper, TV, blogs, and videos.

HR Assistant

Carle Hospital
01.1986 - 12.1991
  • Coordinated new hire interviews for professional staff.
  • Conducted employee benefits review.
  • Coordinated interviews.
  • Led new employee orientation.
  • Conducted reference and background checks.
  • Named 'Employee of the Month'.
  • Assisted medical staff with patient assessments.

Education

Diploma -

Cissna Park High School
Cissna Park, Illinois
01.1984

Skills

  • Superb customer service skills
  • Exceptional organizational skills
  • Ability to multitask effectively in a fast-paced environment
  • Experience with various healthcare benefits programs
  • Strong expertise in employee relations
  • Proficient in client/member engagement
  • Dentrix expertise
  • HIPAA compliance
  • Electronic health records
  • Patient scheduling
  • Report generation
  • Customer relationship management
  • Team coordination
  • Scheduling management
  • Employee training
  • Schedule coordination
  • Document preparation
  • Professional and friendly
  • Reporting and documentation
  • Employee scheduling
  • Positive attitude

Volunteer Experience

  • Christian Sheehan Smoke Alarm Foundation, established in 2016. Annual smoke alarm installation 2018, 2019, 2020, 2021, & 2024.
  • Church Leadership: Served as Praise Team Leader and Shepherd Counselor.
  • Volunteer at CU Church, assisting with feeding the homeless.
  • Contributed to various school functions.

References

  • Paul Mettler, Owner & CEO of Mettler Center LLC., 217-390-3671, Professional and Personal
  • Kim Pankau, Dean of Health Professions, Parkland College, 217-351-2383, Professional and Personal
  • Benjamin Bermingham, Police Sargeant, Parkland College, 217-621-6525, Professional and Personal

Professional Development

  • Attended Midwest Mania Conference in 2010, 2011, 2014, and 2015.
  • Attended Live to Lead Conference in 2017, 2018, and 2019.
  • Featured Speaker at CU Sisterhood in 2017.
  • Featured Speaker for podcast broadcast with WBGL – Better not Bitter in 2018.
  • Perform ongoing various commercials at local radio stations including WDWS, Illini Radio, Stevie J Show, CI Living and WBGL.
  • Featured Speaker at regional and local American Red Cross events, 2021, 2023, & 2024.
  • Featured Speaker at Champaign Coalition Community, 2024.
  • Features Speaker at various Rotarian Clubs in the Champaign Urbana area, ongoing since 2020.

Timeline

Dental Clinic Operations Assistant

Parkland College
08.2021 - 08.2025

Operation Manager

Rejuvenis Facial Cosmetic Surgery and Medical Spa
01.2021 - 08.2021

Director of Fitness and wellness

Mettler Center
01.2004 - 12.2020

HR Assistant

Carle Hospital
01.1986 - 12.1991

Diploma -

Cissna Park High School

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Joy Sheehan