Joy Etheridge

Responsible for operating cash register & handling customers merchandise sales.

Responsible for assisting & greeting customers.

Responsible for keeping the cash register area clean and tidy & organized.

Responsible for processing customer returns & discounts.

Responsible for effectively monitoring & ETD checking of baggage & passengers.

Responsible for operation of EDS equipment for checked baggage.

Effectively administrating pat-downs of passengers & assisting officers with pat-downs.

Resolved passenger concerns involving airport procedures.

Responsible for managing Transportation Security Officers.

• Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
• Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
• Conducted surveillance operations, resulting in the collection of crucial evidence for various cases.
• Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.