Jovanna Ibanez
Colorado Springs
Summary
Detail-oriented and service-driven professional with 6 years of experience as a U.S. Army Chaplain Assistant and a licensed cosmetologist, transitioning into an entry-level IT Specialist role. Proven ability to manage sensitive information, provide high-quality client support, and troubleshoot issues in fast-paced environments. Strong background in communication, organization, and problem-solving, with hands-on experience using digital systems, scheduling software, and office technologies. Eager to apply technical skills and a customer-focused mindset to deliver effective IT support.
Overview
13
13
years of professional experience
Work History
Esthetician
Renaissance Oasis Spas Inc
07.2021 - 02.2026
- Delivered client-focused service by assessing needs, identifying issues, and providing tailored solutions—mirroring IT troubleshooting workflows
- Maintained detailed and accurate client records in digital systems, ensuring data integrity and confidentiality
- Utilized scheduling and point-of-sale (POS) software to manage appointments, transactions, and service documentation
- Resolved client concerns efficiently, demonstrating strong problem-solving and communication skills applicable to IT support environments
- Educated clients on products, services, and aftercare—translating to end-user guidance and technical instruction
- Managed multiple appointments and tasks in a fast-paced setting, prioritizing urgent needs and maintaining workflow efficiency
- Adapted quickly to new products, technologies, and procedures with minimal supervision
Front Desk Receptionist
Renaissance Oasis Spas Inc
08.2022 - 08.2023
- Served as the primary point of contact for clients, handling high-volume requests and resolving issues efficiently—mirroring IT help desk support environments
- Managed digital scheduling systems and point-of-sale (POS) software, ensuring accuracy, uptime, and smooth daily operations
- Troubleshot scheduling errors, payment issues, and system glitches, minimizing disruptions and improving user experience
- Maintained and updated client records in database systems while ensuring data accuracy and confidentiality
- Assisted staff with technical issues related to booking platforms, payment terminals, and office equipment
- Handled phone, email, and in-person inquiries, demonstrating strong communication skills applicable to end-user IT support
- Performed routine system checks on front desk equipment (computers, card readers, printers) to ensure functionality
Hairstylist Assistant
Renaissance Oasis Spas Inc
07.2021 - 08.2022
- Provided simultaneous support to multiple stylists by assisting with client shampooing and other salon tasks
- Delivered front-line customer support by assisting clients and resolving service issues, demonstrating strong communication and problem-solving
- Managed appointment scheduling systems and point-of-sale software, ensuring accurate data entry and smooth daily operations
- Troubleshot minor technical issues with scheduling systems, payment terminals, and salon software to minimize workflow disruptions
- Provided timely support in a fast-paced environment, prioritizing multiple requests and maintaining service efficiency
Religious Affairs Specialist
US Army
07.2013 - 05.2019
- Provided technical and administrative support for daily office operations, including troubleshooting computer systems, printers, and secure communication tools in a high-tempo environment
- Managed and maintained confidential digital records using secure systems, ensuring compliance with data protection and privacy protocols
- Assisted in setup, maintenance, and basic troubleshooting of IT equipment including desktops, laptops, and audiovisual systems
- Coordinated and supported communication systems for events and briefings, ensuring reliable connectivity and functionality
- Operated in secure and classified environments, adhering to strict cybersecurity and operational security (OPSEC) guidelines
- Diagnosed and resolved minor technical issues, escalating complex problems to appropriate IT support teams
Education
Cosmetology License - undefined
Paul Mitchell The School Honolulu
Honolulu, HI09-2020
High School Diploma - undefined
Judson Independent School District
Converse, TX06-2013
Skills
- Windows OS (basic navigation, system settings, user support)
- Microsoft 365 (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Gmail)
- Basic hardware troubleshooting (PCs, printers, peripherals)
- Point-of-Sale (POS) systems & scheduling software
- Data entry and database management
- Basic network concepts (Wi-Fi connectivity, IP basics, troubleshooting
- Handling sensitive and confidential information
- Operational security (OPSEC) awareness
- Data privacy and integrity practices
- Access control and information protection
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Renaissance Oasis Spas Inc
08.2022 - 08.2023
Esthetician
Renaissance Oasis Spas Inc
07.2021 - 02.2026
Hairstylist Assistant
Renaissance Oasis Spas Inc
07.2021 - 08.2022
Religious Affairs Specialist
US Army
07.2013 - 05.2019
Cosmetology License - undefined
Paul Mitchell The School Honolulu
High School Diploma - undefined
Judson Independent School District