Journey Hudson
Aurora,CO
Summary
Dynamic professional with extensive experience in customer service and team management, notably at 711 and 24/7 Intouch. Excelled in roles requiring excellent communication, problem-solving, dependability and multitasking skills. Proven track record in improving customer satisfaction and streamlining operations. Adept at leading teams to exceed goals with a focus on efficiency and quality service.
Professional with strong expertise in member services, prepared to deliver impactful results. Skilled in building relationships, problem-solving, and being a strong leader. Skill in team collaboration and adapting to changing needs.
Overview
15
15
years of professional experience
Work History
Member Specialist
VuePoint Diagnostics
06.2024 - Current
- Scheduling appointments for members of Aetna, United Health Care, Anthem BCBS, Cigna and few other connected health care providers.
- Inbound/Outbound Calling
- Customer Service
General Manager
7-11 Convenience Store
04.2010 - 08.2024
- Face to face customer service
- Inventory count and Reorder
- Management of 12 person staff
- Payroll / Hour correction and submission
Dispatch Router
Halo Distribution (PT)
12.2021 - 12.2022
- Daily routing for delivery drivers
- Dispatching and Directions for drivers
- Inbound/Outbound customer service
- Inventory count
Team Lead Manager
24/7 Intouch
09.2017 - 02.2020
- Management of 20 person team
- Inbound/Outbound customer service
- On-Call intake for Escalations
- Coaching's and Side by sides
- Schedules/PTO/Payroll entry
Customer Service Representative
Insight Global / Businessolver (PT)
12.2018 - 04.2019
- Cobra Health Insurance Rep
- Open Enrollment
- Inbound/Outbound Customer service
- Updates on all accounts
Manager of Food Preparation
Panera Bread
01.2015 - 12.2018
- All line food preparation
- Proper food Storage and labeling
- Food Inventory and Ordering
- Catering Orders and completion
- In person customer service
Food Service Worker
Denver Charter Bus Company (DIA)
05.2013 - 12.2014
- Food and Beverage Preparation for customers riding the bus
- In person Customer service
- Loading/unloading of luggage from bus
Assistant Manager
Panda Express (DIA)
02.2011 - 05.2013
- Food/Line preparation
- Management of 8 person team
- Management of Breaks/lunches
- In person customer service
- Inventory and ordering
Line Worker /Cashier
Burger King (DIA)
05.2010 - 01.2011
- Food/Line Preparation
- Cashiering
- Money/Register count
- In person customer service
Education
Associate of Science - Medical Assistance
Anthem College
Aurora, CO02-2011
GED -
Life Long Learning Center
Aurora06-2001
Skills
- Customer service
- Issue resolution
- Account management
- Healthcare
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication Verbal and written
- Computer skills
- Active listening
- Decision-making
- Data entry
- Task prioritization
- Quick learner
- Positive attitude
- Cleaning and sanitation
- Safe food handling
- Food preparation
- Food and safety standards
- Food assembly
- Inventory control
- Supply stocking
- Supply ordering
Timeline
Member Specialist
VuePoint Diagnostics
06.2024 - Current
Dispatch Router
Halo Distribution (PT)
12.2021 - 12.2022
Customer Service Representative
Insight Global / Businessolver (PT)
12.2018 - 04.2019
Team Lead Manager
24/7 Intouch
09.2017 - 02.2020
Manager of Food Preparation
Panera Bread
01.2015 - 12.2018
Food Service Worker
Denver Charter Bus Company (DIA)
05.2013 - 12.2014
Assistant Manager
Panda Express (DIA)
02.2011 - 05.2013
Line Worker /Cashier
Burger King (DIA)
05.2010 - 01.2011
General Manager
7-11 Convenience Store
04.2010 - 08.2024
Associate of Science - Medical Assistance
Anthem College
GED -
Life Long Learning Center
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