Josue David Fernandez Franco
Technical Manager / Client Solutions Expert
Bogotá
Summary
Software Engineering Manager with 12+ years of experience driving technical delivery and client success for enterprise software products. Skilled in designing and building innovative solutions while leading and developing high-performance interdisciplinary and remote teams. Proven track record of aligning technical execution with business goals, planning and executing high-growth business strategies, managing complex projects end-to-end, and engaging clients in technical conversations to deliver measurable outcomes.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Senior Product Manager
Gorilla Logic
06.2024 - Current
- Lead cross-functional and distributed teams to deliver enterprise-level software solutions on time and within budget.
- Collaborate closely with Account Managers, Team Leads, and client stakeholders to align product roadmaps and technical execution with business objectives.
- Scaled a customer account from 1 Agile engineering team to 3 teams by building trust with stakeholders and delivering consistent value.
- Reached a critical customer OKR tied to a key project, strengthening the partnership and ensuring ongoing engagement.
- Increased product adoption by identifying customer needs and developing innovative features, improving user experience and overall satisfaction.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Interview and onboard new team members to scale and strengthen the team, ensuring alignment with company culture and project needs.
- Managed product roadmaps, ensuring timely delivery of key features aligned with company and client goals.
- Facilitate technical conversations with clients, providing accurate estimations, trade-off analyses, and solution recommendations.
- Track and report on delivery metrics (velocity, quality, and customer satisfaction) to drive continuous improvement.
- Identify upsell and cross-sell opportunities within existing accounts to support business growth.
Product Manager, CEO
Muttu
10.2023 - 06.2025
- Prioritized roadmap (+100 features) in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Compiled product and customer data to generate informed profit projections.
- Directed planning and budgeting efforts.
- Managed +10 product demonstrations and testimonials for performance evaluation.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
BA - Presales Manager
Koombea
10.2022 - 06.2024
- Achieved sales goals of +3 million USD and service targets by cultivating trusted advisor relationships with customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Presales Director
Nuvu
09.2021 - 10.2022
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed team of 10+ software engineers, data scientists, including overseeing hiring, training and professional growth of employees.
- Created +10 proofs of concept for innovative new solutions based on Cloud Computing and Artificial Intelligence.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
Business Unit Manager - Fintech
nuvu
11.2019 - 09.2021
- Increased business unit revenue by 117% in 2 years
- Directed +60 Software Engineers, business analysts, customer service engineers, and user experience experts to evolve and deliver highly reliable products for Financial Companies
- Achieved 100% uptime for products
Reduced number of bugs by 70% per Sprint Basis - Hired exceptional candidates and effectively led staff to maximize productivity and eliminate process lags
- Created, managed, and executed business plans and communicated company vision and objectives to motivate teams
Product Manager
nuvu
11.2018 - 09.2021
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Coordinated design meetings and decisions across [4] internal departments and teams.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Championed customer experience through expert analyzation and communication.
- Established criteria for each milestone within product roadmap as means to measure developmental progress
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies
- Assessed costs and estimated production capabilities to evaluate economic viability
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap
- Managed product demonstrations and testimonials for performance evaluation
- Analyzed metrics to measure product performance
- Prioritized roadmap in order to achieve product goals and metrics
- Consulted with buyers to determine projected demand for products and services
Project Manager
nuvu
02.2016 - 11.2018
- Orchestrated +20 projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Developed and initiated projects, including managing costs, schedule and performance.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Business Analyst
Rising Systems
10.2014 - 02.2016
- Wrote high quality user stories and non-functional requirements for +20 software products
- Designed strategy for standardizing and improving quality in requirements gathering process
- Co-Designed software based Real Time Systems and IOT systems
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation
Development Team Leader
ITC Solutions
01.2013 - 10.2014
- Led team of 6 developers in analysis and rebuild of software from conception through implementation.
- Introduced agile methodologies and effective development best practices to division to enhance product development.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Developer
ITC Solutions
01.2012 - 01.2013
- Wrote quality codes to program complete applications.
- Managed interoperability technological issues for assigned projects (+4), increasing customer satisfaction ratings.
- Performed troubleshooting, diagnostics and analysis to uncover root malfunctions.
- Recognized as subject matter expert for Funds Management.
- Provided technical direction and system architecture expertise.
Education
Certification Course in Business Strategy - Business Management
Inalde
Bogota, COL 03.2018 - 2018.05
Some College (No Degree) - Computer Science And Programming
Distrital University
Bogota 01.2008 - 2011.01
Technician in Networks And TI Systems - Computer Networking And Telecommunications
Politecnico Industrial Nueva Colombia
Bogota, COL 01.2006 - 2007.07
High School Diploma -
ITIP
Bogota 01.2002 - 2007.12
Skills
Technical Delivery
Accomplishments
- Collaborated with team of 20+ people in the development of Uxer Wallet product. Completed project in 3 months.
- Won coding competition at my university, in 2009.
- Quarterfinalist, ScreenCraft Animation Competition 2022 in LA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Chinese
Good
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimePart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsWork from home optionTimeline
Senior Product Manager
Gorilla Logic
06.2024 - Current
Product Manager, CEO
Muttu
10.2023 - 06.2025
BA - Presales Manager
Koombea
10.2022 - 06.2024
Presales Director
Nuvu
09.2021 - 10.2022
Business Unit Manager - Fintech
nuvu
11.2019 - 09.2021
Product Manager
nuvu
11.2018 - 09.2021
Certification Course in Business Strategy - Business Management
Inalde
03.2018 - 2018.05
Project Manager
nuvu
02.2016 - 11.2018
Business Analyst
Rising Systems
10.2014 - 02.2016
Development Team Leader
ITC Solutions
01.2013 - 10.2014
Developer
ITC Solutions
01.2012 - 01.2013
Some College (No Degree) - Computer Science And Programming
Distrital University
01.2008 - 2011.01
Technician in Networks And TI Systems - Computer Networking And Telecommunications
Politecnico Industrial Nueva Colombia
01.2006 - 2007.07
High School Diploma -
ITIP
01.2002 - 2007.12
Love playing tennis
I started playing tennis five years ago and fell in love with the game. I train an hour daily early in the morning.
Love Writing
I like to inspire people to believe in themselves. My last screenplay Gongoro And the Search of the Legendary Falcon, is about developing a Universal Consciousness.
Love playing tennis
I started playing tennis five years ago and fell in love with the game. I train an hour daily early in the morning.
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