Hi, I’m
Jossie Mora
customer service representative
Bogotá
Summary
Proven Customer Service Representative at PNC, adept in active listening and problem-solving, significantly enhancing customer loyalty and satisfaction. Expertly managed high-stress situations, demonstrating exceptional call management skills and a knack for resolving complex issues, leading to commendable outcomes for customers and the company.
Overview
3
years of professional experience
3
Languages
Work History
PNC
Customer Service Representative
01.2022 - 09.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
SENABogotá, Colombia
TECHNOLOGICAL SPECIALTY from Management, Colombia
05.2001
Colegio Simon BolivarBogotá, Colombia
High School Diploma
05.2001
Skills
Customer Service
writing
I like to write my emotions and feelings
play basketball
I play basketball since I´m a child, and I love the game.
Timeline
Customer Service Representative
PNC
01.2022 - 09.2024
SENA
TECHNOLOGICAL SPECIALTY from Management, Colombia
05.2001
Colegio Simon Bolivar
High School Diploma
05.2001
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