MS Project
José Rafael Muñoz Aguirre
Senior Project Manager | Program Manager | Service Delivery Manager
Piedecuesta
Summary
Results-oriented Senior Project Manager with 20 years of experience in IT infrastructure, cloud, telecommunications, and cybersecurity across LATAM and North America. Manages 10-15 concurrent projects with budgets up to USD 1M while leading cross-functional teams. Expertise encompasses PMO governance, portfolio management, risk management, vendor management, and digital transformation initiatives.
Overview
1
1
Language
12
12
Certifications
26
26
years of professional experience
Work History
Project Manager & Business Consultant
ZENSAR TECHNOLOGIES (Cisco Red Badge)
Remote, SAN
07.2022 - 03.2026
- Led end-to-end project management for enterprise clients (Bank of America, T-Mobile) within Cisco Business Critical Services (BCS), ensuring alignment between IT infrastructure and business continuity objectives.
- Managed change management (CAB) processes for networking and infrastructure releases, reducing deployment risks, and ensuring 100% compliance with governance standards.
- Coordinated cross-functional teams (engineering, operations, DevOps) across global environments, improving delivery efficiency and stakeholder alignment.
- Directed stakeholder management at the executive level, providing visibility on project status, risks, and post-implementation results.
- Implemented AI-driven process improvements, optimizing reporting, and reducing documentation time.
- Oversaw risk management, incident prevention, and service continuity in high-availability data center environments.
- Remote for Global Accounts
- Led cross-functional teams to execute complex project plans and deliver results on time.
Service Implementation and Delivery Project Manager
COLUMBUS NETWORKS DE COLOMBIA (Liberty Networks)
Bucaramanga, Departamento de Santander
07.2016 - 07.2022
- Led end-to-end project delivery of cloud-based solutions (IaaS, DRaaS, Load Balancer), Networking solutions (Internet, MPLS, SDWAN, WIFI, DC), Cybersecurity Solutions (FW, WAF, SIEM) ensuring alignment with business and application requirements.
- Managed cross-functional and multicultural teams across LATAM (Puerto Rico, Panama, Curaçao, Dominican Republic), improving on-time delivery and operational efficiency.
- Acted as key liaison between business stakeholders and technical teams, translating requirements into scalable technical solutions.
- Established project governance frameworks, including risk management, change control, and performance tracking (KPIs/SLA).
- Maintained customer satisfaction levels above 95%, through proactive communication and service delivery optimization.
- Oversaw project planning, execution, and monitoring, ensuring delivery within scope, schedule, and budget.
- Remote for Local & Global Accounts
- Led cross-functional project teams to deliver network infrastructure initiatives on time and within budget.
- Developed and implemented project plans, ensuring alignment with organizational goals and stakeholder expectations.
- Facilitated risk management processes to identify, analyze, and mitigate project risks effectively.
- Engaged stakeholders through regular updates, enhancing satisfaction and support for ongoing projects.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
Technical Service Consultant (Professional Service)
COLOMBIAN MINISTRY OF NATIONAL EDUCATION
Bogotá, Bogota D.C.
03.2016 - 06.2016
- Led service delivery governance across Colombian regions, overseeing networking and service desk operations with responsibility for SLA, KPI, and contractual compliance, consistently achieving service performance targets above 95%.
- Served as the primary escalation point (SPOC) for critical incidents, risks, and service delivery issues, coordinating cross-functional teams to restore services and minimize business impact across mission-critical environments.
- Designed and implemented executive performance dashboards and reporting frameworks, improving visibility into project delivery timelines, service backlog, resource utilization, and operational KPIs, enabling data-driven decision-making for senior leadership.
- Directed risk management, service improvement, and governance initiatives through operational steering committees and executive reviews, driving process optimization and strengthening service quality and customer satisfaction.
- Managed relationships with multiple vendors and service providers, ensuring adherence to service delivery standards, regulatory requirements, and contractual commitments while supporting large-scale governance.
IT Security Project Lead
CONSORCIO PCI DISMET (Ecopetrol S.A.)
Bogotá, Bogota D.C.
04.2015 - 12.2015
- Led end-to-end cybersecurity project management (DAP, NGIPS), for Ecopetrol, ensuring 100% execution alignment with scope, schedule, and compliance requirements.
- Led end-to-end project planning and execution, consistently delivering milestones 90% ahead of schedule and 90% under budget while ensuring strict quality benchmarks align with the organization's strategic objectives.
- Directed vendor and contractor management for 5+ external suppliers, ensuring successful delivery of security solutions within defined SLAs, achieving 95%+ on-time compliance.
- Oversaw financial tracking, risk assessment, and executive reporting, providing visibility to senior stakeholders.
- Ensured compliance with SOX controls and change management processes, minimizing operational risks in critical environments.
- Governed technical documentation and audit processes, ensuring alignment with Oil & Gas industry standards.
Project Manager (National High-Speed Connectivity – PNCAV)
ANDITEL S.A.S.
Bogotá, Bogota D.C.
02.2015 - 04.2015
- Led strategic planning and design phase for a nationwide telecommunications infrastructure project, ensuring 100% compliance with Colombian MinTIC requirements.
- Managed project documentation and technical specifications, aligning deliverables with government standards and performance expectations.
- Acted as technical liaison with senior stakeholders, securing approval of project baselines and feasibility plans.
- Conducted risk analysis and mitigation planning, supporting successful project initiation.
Technical Leader of Projects (Ecopetrol S.A.)
COMPAÑÍA INTERNACIONAL DE INTEGRACIÓN S.A. (CI2)
Castilla La Nueva, Departamento del Meta
08.2012 - 12.2014
- Led mission-critical telecommunications projects, including the Industrial Metro Ethernet Network connecting multiple oil transport facilities in Apiay, Castilla, and Chichimene (Meta) to reduce deferred production by 50%.
- Managed end-to-end project lifecycle, including planning, budgeting, execution, and performance monitoring.
- Implemented KPIs and risk management frameworks, ensuring delivery within scope, time, and quality constraints .
- Directed vendor evaluation and procurement processes, ensuring alignment with technical and operational requirements.
- Provided technical leadership and stakeholder management, supporting decision-making in complex industrial environments.
Senior Sales Executive (SME Segment)
ACCION PLUS (UNE EPM Telecommunications)
Bucaramanga, Departamento de Santander
08.2011 - 07.2012
- Developed and executed commercial strategies for telecommunications services, driving business growth in SME segment.
- Led and trained multi-channel sales teams, improving performance and revenue generation.
- Acted as trusted advisor to clients, aligning connectivity solutions with business needs and digital transformation goals.
- Managed customer portfolio and retention strategies, increasing client satisfaction and long-term relationships.
Service Delivery Manager
GLOBAL CROSSING S.A. (Cirion Technologies)
Bogotá, Bogota D.C.
01.2008 - 08.2011
- Managed end-to-end service delivery and project execution for enterprise clients in corporate sectors.
- Acted as a primary technical and business point of contact, ensuring customer success and service excellence.
- Led project governance, KPI tracking, and financial management, ensuring delivery within scope, schedule, and budget.
- Conducted risk assessments and performance monitoring, improving project outcomes and operational efficiency.
- Coordinated cross-functional teams and vendors, ensuring seamless implementation of network and infrastructure solutions.
Outsourcing Operations Engineer
IMPSAT S.A. (Cirion Technologies)
Bogotá, Bogota D.C.
03.2003 - 12.2007
- Managed national telecommunications network operations in a BPO/service delivery environment for banking sector clients, ensuring high availability and service continuity.
- Led LAN/WAN infrastructure administration, including configuration and optimization of network environments.
- Coordinated technical project implementation and network expansion, ensuring compliance with SLAs, scope, timelines, and quality standards.
- Monitored KPIs, operational performance metrics, incident trends, and risk indicators, improving service reliability and operational efficiency.
- Managed vendors and third-party service providers, ensuring timely incident resolution, escalation management, and maintenance execution.
Regional Nodes Engineer
IMPSAT S.A. (Cirion Technologies)
Medellín, Antioquia
08.2000 - 09.2001
- Managed core network infrastructure operations for regional nodes, delivering 24/7 service availability.
- Led preventive and corrective maintenance strategies, reducing downtime and operational risk.
- Provided advanced technical support for SDH, multiplexing, and satellite communication systems.
- Coordinated technical teams and field operations, enhancing service delivery across regions.
- Maintained infrastructure documentation and asset management systems, facilitating accurate tracking and compliance.
Education
Bachelor of Science -
Pontificia Bolivariana University
Bucaramanga, Colombia03.1999
Telecommunications Project Management Specialist -
Politécnico Grancolombiano
Bogotá, Colombia10.2012
Skills
Project management
Program, Project & Portfolio Management
Project delivery
Project planning
Agile delivery
Change management
Risk & Financial Management
Budget optimization
Cost control
Supplier Management
Contract negotiation
PMO leadership
Strategic execution
Executive Stakeholder Engagement
Cost control
Supplier Management
Software
Jira
Confluence
Snow
Remedy
Salesforce
MS Office
Certification
GCP DevOps Fundamentals - Coursera, 2026
PROFESSIONAL DEVELOPMENT
- Following contract conclusion at Zensar Technologies, actively engaged in continuous learning and strategic career development:
- GCP DevOps Fundamentals – Coursera (Completed) 2026
- English Proficiency Development (Business & Technical) 2026
- Active job search targeting Senior PM / Service Delivery / Technical PM roles (Global & LATAM) 2026
Timeline
Project Manager & Business Consultant
ZENSAR TECHNOLOGIES (Cisco Red Badge)
07.2022 - 03.2026
Service Implementation and Delivery Project Manager
COLUMBUS NETWORKS DE COLOMBIA (Liberty Networks)
07.2016 - 07.2022
Technical Service Consultant (Professional Service)
COLOMBIAN MINISTRY OF NATIONAL EDUCATION
03.2016 - 06.2016
IT Security Project Lead
CONSORCIO PCI DISMET (Ecopetrol S.A.)
04.2015 - 12.2015
Project Manager (National High-Speed Connectivity – PNCAV)
ANDITEL S.A.S.
02.2015 - 04.2015
Technical Leader of Projects (Ecopetrol S.A.)
COMPAÑÍA INTERNACIONAL DE INTEGRACIÓN S.A. (CI2)
08.2012 - 12.2014
Senior Sales Executive (SME Segment)
ACCION PLUS (UNE EPM Telecommunications)
08.2011 - 07.2012
Service Delivery Manager
GLOBAL CROSSING S.A. (Cirion Technologies)
01.2008 - 08.2011
Outsourcing Operations Engineer
IMPSAT S.A. (Cirion Technologies)
03.2003 - 12.2007
Regional Nodes Engineer
IMPSAT S.A. (Cirion Technologies)
08.2000 - 09.2001
Bachelor of Science -
Pontificia Bolivariana University
Telecommunications Project Management Specialist -
Politécnico Grancolombiano