Joslyn Valdez
Pueblo
Summary
Dependable professional dedicated to supporting individuals and families through effective client-centered care plans. Expertise in addressing emotional, mental, and social needs, ensuring comprehensive support. Proven experience in crisis intervention and community outreach, leading to improved patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
UCHealth Parkview
Pueblo
08.2021 - Current
- Educate patients on treatment plans and preventive care options.
- Document critical medical data in patient charts, ensuring accuracy and compliance for improved patient care.
- Compile comprehensive patient histories through interviews, ensuring detailed documentation of medical history, family history, and current treatments.
- Demonstrate proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
Customer Service Associate
Walmart
Pueblo
01.2019 - 08.2021
- Delivered prompt customer service in high-volume call center, addressing inquiries and resolving issues to foster customer satisfaction.
- Guided customers in product selection and completed order entry and payment processing, enhancing overall shopping experience.
- Executed payment processing in compliance with company guidelines, ensuring security and accuracy.
Team Lead
Subway
Pueblo
04.2015 - 01.2019
- Delegated tasks to team members based on project requirements and strengths to enhance team effectiveness.
- Coordinated with management to prioritize assignments aligned with business needs, ensuring timely resolution of issues.
- Delivered customer service by greeting customers, taking orders, and addressing inquiries to foster positive customer experiences.
Education
Master of Social Work -
Colorado State University-Pueblo
Pueblo, CO, US08-2026
Bachelor in Social Work -
Colorado State University-Pueblo
Pueblo, CO05-2025
Associate in Arts (A.A.) - Social Work
Pueblo Community College
Pueblo, CO05-2023
Registered Medical Assistant - Clinical Medical Assisting
Pueblo Community College
Pueblo, CO06-2021
High School Diploma -
Centennial High School
Pueblo, CO06-2018
Skills
- Patient care and assessment
- Computer skills
- Time management
- Critical thinking
- Adaptability and flexibility
- Teamwork
- Communication skills
- Professionalism
- Case management
- Client advocacy
Certification
- Registered Medical Assistant
- Bachelor of Social Work
- CPR Certified
Additional Information
I completed 10 months of internship hours at Adult Protection Services for my senior year of college in the Social Work program. I observed and assisted with client assessments, home visits, documentation, and multidisciplinary team meetings, gaining experience in case management, ethical decision-making, and working with vulnerable adults.
References
- Adriana Quintana, Practice Administrator UCHealth, 719-250-9969, Adriana.Quintana@uchealth.org
- Ronda Orndoff, Nurse Practitioner, 719-250-9412, Ronda.orndoff89@yahoo.com
- Corinna Carcellero, Supervisor of Adult Protection Services, 719-821-8809, corinna.carcellero@pueblocounty.us
Timeline
Medical Assistant
UCHealth Parkview
08.2021 - Current
Customer Service Associate
Walmart
01.2019 - 08.2021
Team Lead
Subway
04.2015 - 01.2019
Master of Social Work -
Colorado State University-Pueblo
Bachelor in Social Work -
Colorado State University-Pueblo
Associate in Arts (A.A.) - Social Work
Pueblo Community College
Registered Medical Assistant - Clinical Medical Assisting
Pueblo Community College
High School Diploma -
Centennial High School