Saas
Josimar Rincón
Msc Business Management
Barranquilla
Summary
Experienced logistics manager with a strong background in team leadership, customer service, and operations management. Skilled in strategic planning, process optimization, and team coordination to enhance efficiency and performance. Proven ability to lead teams, streamline workflows, and ensure seamless logistics operations. Adept at communication, problem-solving, and delivering exceptional customer experiences in fast-paced environments. Passionate about continuous improvement and fostering a collaborative work culture to drive success.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Account Manager
Hudd Transportation
04.2023 - 02.2025
- Developed and standardized processes to improve efficiency in the assigned account, that included 8 different teams, 65 inidividuals in total, operating on the USA and Canada.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed schedules and ensured deadlines and deliverables were met for teams like Billing and Availability
- Addressed and resolved client needs and requests to ensure satisfaction
- Tracked key performance indicators (KPIs) and proposed strategic improvements
- Trained and coached new leaders on best practices and internal systems
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Team Lead
Hudd Transportation
05.2022 - 03.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively getting at least 95% of acomplishments on completation of tasks.
- Created a system to reduce errors to 0 on the daily pre-dispatch.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Transportation Coordinator
Hudd Transportation
05.2020 - 05.2022
- Schedule daily between 30-40 appointments for empty containers to return to the terminals of South California and update the system
- Track and trace empty containers located in yards and already terminated considering the high volume of the operations that could involve thousands containers.
- Created processes to reduce the amount of containers to track by reviewing the yard inventories.
- Request information to carriers and yards of missing empties
- Update the system with the status of containers
- Report Mileage of drivers, inconsistencies in the system, and accumulated containers returned to the port
- Train new members of the team on track and trace, and the system used
Supervisor of Operations
AIT Worldwide Logistics
09.2019 - 04.2020
- Resolved conflicts between 10 employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked to achieve high customer satisfaction rates by providing optimal customer service for a residential delivery company.
- Supervised schedules and group pro activity.
- Meet any requirement requested by the client, that included supervisors calls and any type of escalations. Aditionally, being one of the highest customer service representatives because of proactivity and accomplishment by call and chat
Dispatcher Office Assistant
Summit Expedited Logistics
09.2019 - 03.2020
- Track and trace FCL through calls to drivers or dispatchers. That included 40 calls per day.
- Update TMS with the latest information.
- Provide brokers and representatives with information regarding the loads through email or chat.
- Provide drivers with information in case it was needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Pioneered dispatch communication protocol that improved clarity and reduced misunderstandings between office and field staff.
Track and Trace Coordinator
AIT Worldwide Logistics
04.2019 - 06.2019
- Track and Trace for LTL through calls to different carriers, websites, or chats. Managened approximately 50 loads a day.
- Reporting Pro numbers and loads updates to the representatives by emails
- Schedule appointments for missing pickups
- Update TMS with the latest information
- Meet any requirement requested by the representatives
- Entered data, generated reports, and produced tracking documents.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Area Manager
Ferreteria EPA
08.2015 - 08.2018
- Supervised personnel and conducted risk audits
- Managed sales areas and invoicing process
- Oversaw branch infrastructure maintenance
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Education
MASTER’S - BUSINESS MANAGEMENT
Universidad Dr. Rafael Belloso Chacín
09.2014 - 07.2016
BACHELOR’S - INDUSTRIAL RELATIONS
Universidad Dr. Rafael Belloso Chacín
Maracaibo, Venezuela 01.2009 - 07.2013
Skills
Account management
Teamwork and collaboration
Customer service
Client relationship building
Goals and performance
Strategic planning
Team Training
Schedule management
Internal auditing
Data entry
Word processing
Microsoft Excel
Adaptability and flexibility
Personal Information
- Place of Birth: Venezuela
- Date of Birth: 08/11/86
- Nationality: Venezuelan
Software
Trinium
Microsoft Office
Mercury Gate
Asana
Monday
Timeline
Account Manager
Hudd Transportation
04.2023 - 02.2025
Team Lead
Hudd Transportation
05.2022 - 03.2023
Transportation Coordinator
Hudd Transportation
05.2020 - 05.2022
Supervisor of Operations
AIT Worldwide Logistics
09.2019 - 04.2020
Dispatcher Office Assistant
Summit Expedited Logistics
09.2019 - 03.2020
Track and Trace Coordinator
AIT Worldwide Logistics
04.2019 - 06.2019
Area Manager
Ferreteria EPA
08.2015 - 08.2018
MASTER’S - BUSINESS MANAGEMENT
Universidad Dr. Rafael Belloso Chacín
09.2014 - 07.2016
BACHELOR’S - INDUSTRIAL RELATIONS
Universidad Dr. Rafael Belloso Chacín
01.2009 - 07.2013
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