Josie Tucker
Greeley
Summary
Human Resources professional with a recently earned Graduate Certificate in Human Resources Management and a 4.0 GPA. Brings extensive experience in healthcare administration, operations, employee training, and organizational support, complemented by additional professional certifications. Skilled in improving processes, onboarding and developing staff, supporting employees, maintaining compliance, and building collaborative relationships. Seeking an opportunity to apply and expand these skills while growing within talent acquisition, employee relations, compliance, benefits administration, and organizational development.
Overview
4
4
years of professional experience
Work History
INSURANCE ADMINISTRATOR / FRONT OFFICE
The Smile Garden of East Windsor
Windsor, CO
08.2025 - Current
- Verify dental insurance eligibility and benefits for upcoming appointments across multiple provider portals to ensure accurate treatment estimates and reduce claim denials.
- Submit and manage insurance claims, ensuring complete documentation and timely processing of payments and explanations of benefits (EOBs).
- Collect, post, and reconcile patient and insurance payments while maintaining accurate billing records and account balances.
- Monitor and report on key financial metrics including write-offs, adjustments, production, and collections to support revenue cycle management and practice profitability.
- Collaborated in the development and implementation of organizational policies and procedures by creating standardized documents that improved operational efficiency and compliance.
- Developed staff handbooks, training guides, and operational tools to standardize processes and support quality improvement initiatives.
COMMUNITY HEALTH CARE MANAGER
North Colorado Health Alliance
Loveland, CO
08.2024 - 04.2025
- Manage medical case management services, linking members to medical and community-based resources, including housing, transportation, food, and more.
- Conduct home visits, screenings, and develop care plans for members.
- Serve as an advocate and liaison between members and providers, ensuring all care needs are met.
- Research and connect clients with available resources and contracted providers.
- Train and onboard new staff, providing guidance on program operations and EMR systems.
BEHAVIORAL HEALTH TECHNICIAN
Embark Behavioral Health
Greeley, CO
02.2024 - 07.2024
- Supported adolescents (ages 12-17) in a behavioral health setting by monitoring behaviors and maintaining structured routines.
- Assisted with program operations, including pre- and post-state licensing.
- Administered medication, conducted safety checks, and provided basic first aid.
- Trained onboarding staff in operational procedures and EMR systems.
MEDICAL SCRIBE / ASSISTANT
A Step Ahead Foot & Ankle Center
Fort Collins, CO
05.2023 - 02.2024
- Accurately documented provider notes, including assessments, treatment plans, and billing codes.
- Managed patient prescriptions, referrals, and lab samples, ensuring timely communication and coordination.
- Maintained up-to-date patient records and ensured data accuracy.
PEER SUPPORT SPECIALIST
North Range Behavioral Health
Greeley, CO
12.2022 - 04.2023
- Led group therapy sessions and facilitated discussions for clients with behavioral health needs.
- Ensured the safety and well-being of clients through routine safety checks and monitoring.
- Administered medication and basic first aid, while also coordinating client transportation to appointments.
Education
GRADUATE CERTIFICATE - Human Resources Management
University of Northern Colorado
05-2026
BACHELOR OF ARTS DEGREE (BA) - Psychology
University of Northern Colorado
12-2022
Skills
- Professional: Leadership Communication Relationship Building Critical Thinking Adaptability Time Management Problem Solving Conflict Resolution
- Administrative & Technical: Process Documentation Data Accuracy EMR Systems Microsoft Office Suite Record Management Insurance Verification & Claims
- Human Resources: Employee Relations Employee Onboarding Staff Training & Development Interview Support Workflow Improvement Employee Advocacy Organizational Development Performance Support
Timeline
INSURANCE ADMINISTRATOR / FRONT OFFICE
The Smile Garden of East Windsor
08.2025 - Current
COMMUNITY HEALTH CARE MANAGER
North Colorado Health Alliance
08.2024 - 04.2025
BEHAVIORAL HEALTH TECHNICIAN
Embark Behavioral Health
02.2024 - 07.2024
MEDICAL SCRIBE / ASSISTANT
A Step Ahead Foot & Ankle Center
05.2023 - 02.2024
PEER SUPPORT SPECIALIST
North Range Behavioral Health
12.2022 - 04.2023
GRADUATE CERTIFICATE - Human Resources Management
University of Northern Colorado
BACHELOR OF ARTS DEGREE (BA) - Psychology
University of Northern Colorado