Josie Castellano
Lafayette
Summary
Friendly and reliable employee offering unmatched customer service and workplace focus. Work oriented, but fun and engaging attitude in the workplace for both guests and coworkers.
Overview
6
6
years of professional experience
Work History
Cashier
Kingsoopers
Louisville, CO
06.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Gotten awarded for great customer service
- Maintained accurate cash register balance
- Shopped orders for customers who pick up groceries and loaded groceries into guest's cars
- Led initiatives to enhance checkout speed, resulting in improved customer satisfaction ratings.
- Mentored new staff in best practices for handling difficult customer interactions.
- Verified that guests were over the legal age to purchase alcohol
- Learn skills to work efficiently in stressful, busy environments
Event Staff
Organic Roots Catering Company
12.2023 - 01.2025
- Set up/clean up food for catered events, set up tables and chairs for events
- Served food and drinks to tables of guests.
- Carried appetizers on plates for guests to sample and provided descriptions of what the food is, including any allergens the food contains
- Have understandings of kitchen safety and experience working in a kitchen
- Accurately taken guest's orders
- Assisting guests at buffet lines
- Providing friendly and welcoming service
- Learned skills to remain calm and organized in busy, unpredictable environments
- Collaborated with team members to execute event timelines effectively and accurately.
- Maintained cleanliness and organization of service areas, ensuring compliance with health standards.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
Cashier
Arc Thrift Stores
06.2022 - 06.2023
- Maintained accurate cash register balance and performed end-of-day reconciliations.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Restocked and organized merchandise
- Assisted in training new cashiers on policies and operational procedures.
Cashier
H&M
02.2022 - 06.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Bagger and Cashier
Kingsoopers
03.2020 - 10.2021
- Maintained cleanliness and followed new, specific rules to prevent the spread of COVID-19
- Bagged groceries accurately, ensuring items remained secure during transport.
- Operated cash register and processed customer transactions efficiently.
Education
High School Diploma - Psychology
Front Range Community College
Westminster, COHigh School -
Centaurus
05.2022
Skills
- Money handling
- ID verification
- Cleaning and sanitizing
- Team collaboration
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Customer service excellence
- Reliability and punctuality
Timeline
Event Staff
Organic Roots Catering Company
12.2023 - 01.2025
Cashier
Kingsoopers
06.2023 - Current
Cashier
Arc Thrift Stores
06.2022 - 06.2023
Cashier
H&M
02.2022 - 06.2022
Bagger and Cashier
Kingsoopers
03.2020 - 10.2021
High School Diploma - Psychology
Front Range Community College
High School -
Centaurus