Joshua Malone
Colorado Springs
Summary
Dynamic and results-driven professional with experience at Uncle Julio's, excelling in order accuracy and team member support. Proven ability to enhance customer satisfaction through effective communication and sales expertise. Skilled in managing high-pressure situations while maintaining quality and efficiency, ensuring repeat business and fostering strong client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Uncle Julios
05.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cook/Prep/Manager
Dp Dough
12.2021 - 09.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Delivery Driver
DoorDash
07.2020 - 12.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Coach
Freedom In Motion
04.2017 - 03.2021
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted in developing marketing materials to promote coaching services.
- Facilitated group coaching sessions and provided individual coaching support.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Developed relationships with clients to provide ongoing support and encouragement.
Education
High School Diploma -
Southern California Online Academy
Lake Elsinore, CA03-2017
Skills
- Team member support
- Ordering procedures
- Order accuracy
- Sales expertise
Certification
- Personal Training, Functional Strength Coach, CFSC - 2024-Present
Timeline
Server
Uncle Julios
05.2023 - Current
Cook/Prep/Manager
Dp Dough
12.2021 - 09.2022
Delivery Driver
DoorDash
07.2020 - 12.2021
Coach
Freedom In Motion
04.2017 - 03.2021
High School Diploma -
Southern California Online Academy
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