Joshua Leyva

My skills and achievements span across multiple industries, and I excel in areas such as improving customer satisfaction, enhancing operational efficiency, and minimizing downtime. I possess the ability to quickly adapt to new challenges, work effectively in a team, actively listen to customer needs, multitask efficiently, and communicate empathetically even in challenging situations. My broad skill set and dedication make me an ideal candidate for providing exceptional customer support and ensuring positive customer experiences. Over the past two years, my contributions have resulted in a significant 30% boost in customer satisfaction, a 25% enhancement in operational efficiency, and a 20% reduction in downtime. Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.

• Spanish, Native
• English, Advance level Proficient
• Portuguese, Elementary level Proficient