Jewell Bogren
Colorado Springs
Summary
Dynamic security professional with a proven track record at Pal American, adept in incident reporting and CCTV surveillance. Skilled in relationship building and emergency response, I effectively mitigated risks and enhanced safety protocols, ensuring a secure environment while fostering a welcoming atmosphere for guests.
Overview
6
6
years of professional experience
Work History
Security Officer
Pal American, Penrose Hospital
10.2024 - 02.2025
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Asset Protection Associate
Walmart
01.2023 - 10.2024
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Associate / Trainer
In-N-Out
04.2021 - 03.2023
- Assisted in monitoring trainee performance to identify gaps in training.
- Demonstrated correct procedures and compliance with standards at all times.
- Trained up to 5 new employees per month on company procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Shift Lead
Panda Express
09.2022 - 12.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Hostess / Food Runner
The Broadmoor Hotel
05.2019 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Discovery Canyon Campus
Colorado Springs, Co05-2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Emergency response
- Access control
- Complex Problem-solving
- Relationship building and management
Timeline
Security Officer
Pal American, Penrose Hospital
10.2024 - 02.2025
Asset Protection Associate
Walmart
01.2023 - 10.2024
Shift Lead
Panda Express
09.2022 - 12.2022
Associate / Trainer
In-N-Out
04.2021 - 03.2023
Hostess / Food Runner
The Broadmoor Hotel
05.2019 - 08.2019
High School Diploma -
Discovery Canyon Campus
Similar Profiles
Tanisha DunbarTanisha Dunbar
Mobile Patrol Security Officer at Pal American Security ServiceMobile Patrol Security Officer at Pal American Security Service
Tristan OjennesTristan Ojennes
Clinical Experience at CommonSpirit Penrose HospitalClinical Experience at CommonSpirit Penrose Hospital
Keith OrehowskyKeith Orehowsky
Clinical Coordinator RN ( Cardiovascular Unit ) at Penrose HospitalClinical Coordinator RN ( Cardiovascular Unit ) at Penrose Hospital