Joshua Giersch
Arvada
Summary
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
Overview
7
7
years of professional experience
Work History
Night Auditor
TownePlace Suites by Marriott
09.2024 - Current
- Ensuring smooth flow of overnight operations.
- Verifying all rate plans and credit limits.
- Resolved guest inquiries and complaints, maintaining high levels of customer service during night shifts.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Managed nightly financial audits, ensuring accuracy of all transactions and reports.
- Coordinated check-in/check-out processes, enhancing guest satisfaction through efficient service.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Auditor
Hotel Clio
12.2022 - 10.2024
- Processing payments and direct bills.
- Verifying credit limits for all charges.
- Logging daily financial records.
- Posting charges as needed.
- Selling rooms during the night.
- Rewards reimbursement on high occupancy nights
- Trained new staff on operational procedures, contributing to team efficiency and knowledge retention.
Caregiver
Ensign Services Inc.
10.2022 - 01.2023
- Meal preparation accommodating special diet needs.
- Serving residents & assisting with feeding.
- Stocking fridges with sandwiches and drinks for residents to snack.
- Alerting nurses and other staff if unable to fill a particular request.
- Cleaning and preparation for next meal services.
- Provided compassionate care to residents, ensuring dignity and comfort in daily activities.
Front Office Manager
Holiday Inn Express and Suites
03.2022 - 12.2022
- Overseeing property operations.
- Training and firing of staff in all departments.
- Handling all customer concerns; billing issues.
- Inspections of rooms everyday.
- Acting property manager when general manager is off.
- Active participation in revenue management calls.
- Onboarding of new employees.
- Resolved guest complaints promptly, improving overall hotel reputation and customer loyalty.
AM Front Desk Clerk/Night Security
Best Western Rio Grande
01.2018 - 03.2022
- Training all new front desk staff.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Processing payments and reservations.
- Upselling rooms and coordinating group blocks.
Education
Associate of Arts - Psychology
Pueblo Community College
Durango05.2018
Skills
- Sales
- Cash register
- POS
- Accounts Payable
Timeline
Night Auditor
TownePlace Suites by Marriott
09.2024 - Current
Night Auditor
Hotel Clio
12.2022 - 10.2024
Caregiver
Ensign Services Inc.
10.2022 - 01.2023
Front Office Manager
Holiday Inn Express and Suites
03.2022 - 12.2022
AM Front Desk Clerk/Night Security
Best Western Rio Grande
01.2018 - 03.2022
Associate of Arts - Psychology
Pueblo Community College
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