Joshua Fairley
Florissant
Summary
Dynamic professional with extensive experience at McDonald's, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency through effective training and mentoring. Recognized for critical thinking in resolving customer issues and ensuring high standards of food safety. Committed to fostering a positive work environment and developing team members.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
06.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Barista
The Coffee Cottage
05.2022 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to a promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Lake George Charter School
Lake George, CO05-2025
Skills
- Customer service
- Team collaboration
- Operational efficiency
- Task prioritization
- Cash handling
- Active listening
- Safe food handling
- Critical thinking
- Employee relations
Timeline
Crew Trainer
McDonald's
06.2024 - Current
Barista
The Coffee Cottage
05.2022 - 03.2024
High School Diploma -
Lake George Charter School
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