Joshua Dillenbeck
Colorado Springs
Summary
Accomplished Retail Operations Manager with proven success in optimizing efficiency and driving profitability within fast-paced retail environments. Skilled in managing all aspects of store operations, developing effective merchandising strategies, and fostering strong relationships with vendors. Hands-on leader recognized for ability to train and motivate teams to exceed customer service expectations while achieving sales goals. Notable contributions include improving operational processes leading to increased productivity and cost savings. Deep-rooted integrity, attention to detail, and a strong work ethic from a law enforcement career.
Overview
15
15
years of professional experience
Work History
Retail Operations Manager
Cabela's
Lone Tree
03.2026 - Current
- I am the Manager of three Front End Leads, two Warehouse Leads and approximately sixty employees.
- Ensures product is received and moved from the warehouse to sales floor quickly and accurately.
- Ensured sales floor inventory stays fully stocked to increase sales.
- Drove Front End Key Performance Indicators such as Credit Card Applications, Donations, Protection Plans and overall cashier performance.
Assistant Store Manager
Sportsman's Warehouse
Colorado Springs
08.2023 - 03.2026
- I was the Assistant Store Manager of Sportman's Warehouse Locations in Prescott, Arizona and Colorado Springs, Colorado.
- I was responsible for Managing the Front End, Receiving and Firearms Counter.
- I completed day to day Store Manager responsibilities in the absence of a Store Manager May 2024 to August 2024.
- Conducted hiring of new employees including I-9 verifications and on-boarding procedures.
- Managing, scheduling and training new employees including management.
- Doubled Key performance indicators of Credit Cards Applications, Add-Ons, Service Plans and Customer Satisfaction.
Assistant General Manager
Buffalo Wild Wings
Prescott Valley
04.2023 - 08.2023
- I was responsible for Health and Safety; adhering to Food Health and Safety Standards during daily checks, audits and making sure all employees adhered to those standards as well.
- Employment; conducted disciplinary actions for current employees, termination of employees and hiring of new employees that met qualifications.
- Ordering; food products, health and safety equipment, beer, alcohol and restaurant supplies.
- Restaurant Operations, opening of restaurant, closing and bank deposits.
- Calculating profit margins, labor costs and sales trends.
Law Enforcement
City of Prescott, Prescott Police Department
Prescott
01.2015 - 03.2023
- Started off as a Police Explorer, hired as a Patrol Officer after completing the Police Academy and quickly promoted / assigned to different specialties.
- Patrol Officer 2015 - 2021, answered calls of service, conducted proactive enforcement and community based policing creating a bond between civilians and Law Enforcement.
- In 2018, I was promoted to Field Training Officer so I was responsible from training new Officers coming out of the Police Academy.
- Detective 2021-2023; Responsible for conducting criminal investigations, managing scenes with Patrol Officers and other Investigators and conducted interviews with both suspects and victims.
- This included writing, seeking approval and executing search warrants and subpoenas.
- Specialized training in Crisis Negotiations, General Instructor, Drug Recognition Expert and Management.
Repair Technician
Sturm Ruger & Co.
Prescott
02.2012 - 12.2014
- Hired as Customer Service Parts Department but promoted shortly after to Technical Support and lastly to Repair Technician.
- Answered customer's call for firearms parts.
- Picked, packaged and shipped orders to customers.
- Helped with technical support over the phone and if there was a continued issue, I would set up customer's firearms to come in for repair.
- Transitioned to Repair Technician and repaired, test fired and shipped back customer Firearms.
Stocker / Front End
Costco Wholesale
Prescott
06.2011 - 08.2011
- Hired as Seasonal Part-Time.
- Stocked Morning and Evening Merchandise.
- Moved product around the store per maps.
- Assisted with Front End help.
Education
Diploma -
Chino Valley High School
Chino Valley08.2011
Administration - Criminal Justice and General Education Courses
Yavapai College
PrescottSkills
- Performance metrics
- Staff scheduling
- Training and development
- Inventory management
- Key performance indicators
- Sales increase strategies
- Integrity
- Operational compliance
- Crisis management
- Problem solving
Timeline
Retail Operations Manager
Cabela's
03.2026 - Current
Assistant Store Manager
Sportsman's Warehouse
08.2023 - 03.2026
Assistant General Manager
Buffalo Wild Wings
04.2023 - 08.2023
Law Enforcement
City of Prescott, Prescott Police Department
01.2015 - 03.2023
Repair Technician
Sturm Ruger & Co.
02.2012 - 12.2014
Stocker / Front End
Costco Wholesale
06.2011 - 08.2011
Diploma -
Chino Valley High School
Administration - Criminal Justice and General Education Courses
Yavapai College