Joshua Collins
Aurora
Summary
High standards of professionalism, with twenty years of customer service experience and ten years in management. Holds a Bachelor's Degree in Criminal Justice with an emphasis in Forensic Investigations. Proven ability to lead teams and provide exceptional customer service in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Self-employed
Centennial
08.2021 - Current
- Facilitated prompt order pickups and customer deliveries.
- Communicated with customers regarding delays or unavailable items.
Delivery Manager
Jimmy John's
Thornton
06.2012 - 02.2017
- Managed daily operations to ensure timely delivery of sandwiches and catering orders.
- Trained staff on best practices for customer service and food safety standards.
- Executed timely delivery of orders to customers
- Performed non-delivery tasks, such as slicing meat and cheese, cashiering, and making sandwiches.
Bar Manager
Orlando's Italian Restaurant
Lubbock
05.2009 - 05.2012
- Trained and mentored staff on mixology techniques and customer service standards.
- Oversaw inventory management, including ordering supplies and tracking usage.
- Prepared and served a variety of cocktails to customers efficiently.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Aurora, CO05-2022
Associate of Arts - Liberal Arts
Pima Community College
Tucson, AZ05-2009
High School Diploma -
Fairview High School
Fairview, TN05-2002
Skills
- Customer Service
- Investigation
- Problem Solving
- Critical Thinking
- Multi-Tasking
- Observation
- Communication
- Leadership
- Time Management
- Organization
Timeline
Delivery Driver
Self-employed
08.2021 - Current
Delivery Manager
Jimmy John's
06.2012 - 02.2017
Bar Manager
Orlando's Italian Restaurant
05.2009 - 05.2012
Bachelor of Science - Criminal Justice
Colorado Technical University
Associate of Arts - Liberal Arts
Pima Community College
High School Diploma -
Fairview High School
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