Joshua Cervantes
Aurora,CO
Summary
Hardworking and Self-motivated Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of strong communication with team and customers, effective leadership and maximized productivity over 3+ years of experience.
Looking to transition into the technology field using strong communication skills and the ability to problem solve in a fast paced environment.
Overview
7
7
years of professional experience
Work History
Kitchen Supervisor
P.F. Chang's Bistro
09.2020 - Current
- Addressed customers with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled expenses and boosted profitability by managing food and decreasing labor costs by 40%.
Team Member
Domino's Pizza
05.2020 - 09.2020
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Assisted customers in selecting menu items best suited to needs.
Line Cook
Indulge Bistro & Wine Bar
06.2019 - 04.2020
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and cooked meals according to recipes and customer specifications.
Crew Team Member
Wendys Fast Food
05.2018 - 04.2019
- Worked front counter, drive-thru and other areas.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Became familiar with customer service and comfortable with talking or understanding someones concerns or needs.
Team Member
McDonald's Fast Food Restaurant
05.2017 - 04.2018
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science -
Metro State University
Denver, COHigh School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2020
Skills
- Analytical and Critical Thinking
- Intellectually Curious
- Multitasking Abilities
- Self-Motivated
- Active Listening
- Guest Relations
- Staff Coordination
- Inventory Controls
- Strong Communication
- Resolve Technical Problems
Accomplishments
Helped with the opening of a brand new P.F. Changs To-Go location in Glendale, Colorado.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kitchen Supervisor
P.F. Chang's Bistro
09.2020 - Current
Team Member
Domino's Pizza
05.2020 - 09.2020
Line Cook
Indulge Bistro & Wine Bar
06.2019 - 04.2020
Crew Team Member
Wendys Fast Food
05.2018 - 04.2019
Team Member
McDonald's Fast Food Restaurant
05.2017 - 04.2018
Bachelor of Science -
Metro State University
High School Diploma -
Cherry Creek High School
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