Joshua Avance
Colorado Springs
Summary
Energetic and people-focused professional with leadership experience in the U.S. Army, management experience at Walmart, and technical expertise in IT support. Skilled at motivating teams, building relationships, solving problems, and providing outstanding customer experiences. Known for strong communication, adaptability, and a disciplined work ethic developed through military service. Passionate about fitness, personal growth, and helping others achieve their goals while contributing to a positive and high-performing team environment.
Overview
5
5
years of professional experience
Work History
Help Desk Specialist
Take2
Colorado City, CO
03.2025 - 06.2026
- Resolved technical issues for users, ensuring timely and effective support.
- Provided exceptional customer service through various communication channels.
- Documented troubleshooting steps to create a knowledge base for future reference.
- Assisted in training new team members on help desk procedures and systems.
Academy Trainer(Manager)
Walmart
Colorado Springs, CO
01.2025 - 03.2025
- Developed training materials to enhance employee onboarding and product knowledge.
- Conducted workshops to improve customer service skills among associates.
- Implemented feedback mechanisms to assess training effectiveness and adjust programs accordingly.
- Collaborated with management to identify training needs and align programs with business goals.
Aviation Operations Specialist
Army
Fort Carson, CO
10.2021 - 12.2024
- Coordinated logistics for aviation operations, ensuring timely execution and compliance with Army standards.
- Analyzed flight schedules and resource allocation to optimize operational efficiency and reduce downtime.
- Developed training materials for new personnel, enhancing knowledge of aviation safety protocols and procedures.
- Monitored aircraft readiness status, facilitating effective communication between maintenance teams and flight crews.
Education
High School Diploma -
Fountain Fort Carson
Colorado Springs, CO05-2019
Skills
- Network troubleshooting
- Remote support
- Software knowledge
- Help desk software
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Decision-making
Timeline
Help Desk Specialist
Take2
03.2025 - 06.2026
Academy Trainer(Manager)
Walmart
01.2025 - 03.2025
Aviation Operations Specialist
Army
10.2021 - 12.2024
High School Diploma -
Fountain Fort Carson