Josh Trujillo
Denver
Summary
Motivated professional with over 8 years of diverse experience in the telecommunications industry. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Skilled in the translation of complex technical solutions to support customer expectations. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Product Manager /Technical Sales Support Engineer
Technetix
01.2019 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation & training to communicate upcoming features and products to internal teams and stakeholders.
- Conducted comprehensive product onboarding training for new clients, ensuring seamless integration and user adoption.
- Liaised with clients to better understand business needs and current market landscape.
Outside Sales Account Manager
Technetix
01.2018 - 01.2019
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Attended weekly sales meetings and quarterly sales trainings.
- Managed territory budget to support development of regional and territory leads.
- Promoted to Product Manager / Technical Sales Support Engineer.
Customer Service Representative
Technetix
01.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promoted to Outside Sales Account Manager
Security Specialist
FORTRUST
01.2016 - 01.2017
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Streamlined access control systems to minimize unauthorized entry without compromising ease of use for authorized personnel.
- Developed and documented processes and procedures
Service Advisor
FS-Solutions
01.2014 - 01.2016
- Educated and assisted customers on proper maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Associate of Applied Science - Fire Science
Red Rocks Community College
Denver, CO01-2011
Skills
- Technical support
- Project planning
- Sales enhancement
- Product lifecycle management
- Database management
- Stakeholder communications & relations
- Product backlog management
- Teamwork and collaboration
- Data analytics
- Technical support
Timeline
Product Manager /Technical Sales Support Engineer
Technetix
01.2019 - Current
Outside Sales Account Manager
Technetix
01.2018 - 01.2019
Customer Service Representative
Technetix
01.2017 - 01.2018
Security Specialist
FORTRUST
01.2016 - 01.2017
Service Advisor
FS-Solutions
01.2014 - 01.2016
Associate of Applied Science - Fire Science
Red Rocks Community College
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