Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josetta Zavala

Fort Lupton

Summary

Dynamic Human Resources Expert with a proven track record at Target, adept at enhancing employee engagement and streamlining HR policies. Skilled in benefits administration and conflict resolution, I successfully implemented diversity initiatives, fostering an inclusive workplace. My strong organizational development skills and commitment to employee satisfaction drive impactful results.

Professional with strong background in dental care and patient management. Proven ability to support dental procedures, maintain sterilization protocols, and manage patient records. Strong focus on team collaboration and achieving results in fast-paced environments. Reliable, adaptable, and skilled in patient communication and chairside assistance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Expert

Target
09.2024 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Led diversity and inclusion initiatives, creating more inclusive workplace.
  • Advocated for employee wellness programs, contributing to healthier workplace.
  • Implemented workforce planning techniques to adeptly match talent with task requirements.

Guest Advocate

Target
11.2020 - 09.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Collaborated with team members to provide seamless assistance across all areas of the store.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.

Front End Coordinator

TJ Max
08.2019 - 06.2021
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Increased overall efficiency by delegating tasks according to individual strengths and abilities.
  • Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
  • Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
  • Assisted in increasing sales through effective cross-selling techniques and promotional efforts.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
  • Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
  • Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
  • Streamlined checkout processes for faster transactions and reduced wait times.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Longmont High School
Longmont, CO

No Degree - Dental Assisting

Colorado Dental Assisting School
Denver, CO
06-2025

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Recruiting
  • Diversity and inclusion
  • Pre-employment screening
  • Employee relations
  • Onboarding and orientation
  • Microsoft Office Suite
  • Compensation and benefits
  • Data evaluation
  • Organizational development
  • Employee onboarding
  • Benefits administration
  • Confidential document control
  • Complex Problem-solving
  • Event planning
  • Time and labor control
  • Employee engagement
  • Multi-tasking
  • Radiology Certified
  • CPR Certified
  • Alginate impressions
  • Temp-crown fabrication
  • Placing sealants
  • Identifying teeth using the Universal numbering system
  • OSHA
  • HIPPA
  • Coronal polishing
  • Four-handed dentistry
  • Correct serialization techniques
  • Certified dental assistant
  • PPE donning/doffing
  • Charting
  • Instrument ID
  • Rubber damn application
  • Restorative set up
  • Vitals
  • Topical anesthetic application
  • Preliminary impressions

Certification

  • First Aid/CPR Certified

Timeline

Human Resources Expert

Target
09.2024 - Current

Guest Advocate

Target
11.2020 - 09.2024

Front End Coordinator

TJ Max
08.2019 - 06.2021

Longmont High School

No Degree - Dental Assisting

Colorado Dental Assisting School

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Josetta Zavala