Joseph Kevin Ospina
Sogamoso
Summary
Confident Assistant Project Manager with demonstrated skills in Customer Service and Sales. Highly effective at tackling multiple tasks at once and working with lots of different personalities. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
10
10
years of professional experience
Work History
Assistant Project Manager
Capital Concrete NY
New York
02.2022 - 06.2022
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
Supervisor
Outplex
Bogota
01.2021 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Logistics Coordinator
Lean Staffing Solutions
Bogota
12.2019 - 01.2021
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
Operations Manager
BPO Leader
Bogota
12.2017 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
Sales Manager
Emida
Bogota
09.2017 - 12.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Account Executive
Grupo Empresarial Galius,
Bogota
02.2017 - 09.2017
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Customer Service Representative
Teleperformance
Bogota
05.2016 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
Convergys
Bogota
05.2014 - 01.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
High School Diploma -
La Concordia
Bogota, Colombia12.2012
Skills
- Predictive and Preventive Maintenance
- Project Resource Recommendations
- Employee Motivation
- Subcontractor Management
- Client Relationships
Languages
English, Spanish
Native language
Timeline
Assistant Project Manager
Capital Concrete NY
02.2022 - 06.2022
Supervisor
Outplex
01.2021 - 12.2021
Logistics Coordinator
Lean Staffing Solutions
12.2019 - 01.2021
Operations Manager
BPO Leader
12.2017 - 12.2019
Sales Manager
Emida
09.2017 - 12.2017
Account Executive
Grupo Empresarial Galius,
02.2017 - 09.2017
Customer Service Representative
Teleperformance
05.2016 - 02.2017
Sales Representative
Convergys
05.2014 - 01.2016
High School Diploma -
La Concordia
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