Josephine Gutentoft
Denver
Summary
Experienced General Manager with a goal-oriented mindset and a proven track record of driving revenue growth and expanding profit margins. Thrives in high-pressure environments, consistently delivering on multiple projects with precision and meeting deadlines. Known for meticulous leadership and strategic planning, brings comprehensive managerial acumen to the table, along with a visionary outlook and the ability to motivate teams towards success.
Overview
13
13
years of professional experience
Work History
General Manager
The Kitchen American Bistro
08.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and creating beverage menus.
- Process and approve payroll.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor
The Ritz-Carlton
08.2019 - 07.2020
- Supervise Elway's Restaurant and the In-Room Dining Department
- Manage the daily business, make the schedule, prepare payroll and complete closing duties.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Associate
Eyebobs
03.2019 - 08.2019
- Sold and fitted eyeglasses, assisted customers in making informed choices
- Highest selling sales associate at the Denver location.
Sales Associate
Banana Republic
04.2018 - 03.2019
- Assisted customers in finding the right items for them, highest selling sales associate at the Pavilions location.
Server
Mayacama Golf Club
05.2017 - 10.2017
- Performed all server duties.
Food and Beverage Director
Russian River Vineyards
04.2015 - 04.2017
- Managed restaurant with 30 employees and all daily duties including hiring, scheduling and running the floor.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
Harvest Cellar Hand
Stuhlmuller Vineyards
08.2014 - 03.2015
- Performed everything from walking the vineyards, measuring sugar levels to racking and punch downs.
- Assisted in maintaining an organized workspace that allowed for efficient movement throughout the cellar during busy harvest periods.
- Achieved high sanitation standards with thorough sterilization procedures for all tools used in wine production processes.
- Maximized productivity during harvest season by working flexible hours to accommodate changing priorities or deadlines.
Restaurant Manager
Majeka House
07.2012 - 04.2014
- Managed the restaurant and bar with 40 employees in a 5-star boutique hotel in South Africa wine country.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor degree in Culinary Arts -
Orebro University
Orebro, Sweden06.2002
Skills
- Strong communication
- Customer service
- Staff training
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Staff Management
Additional Information
WSET Level 3 Sommelier, Director on the BOD of the Swedish American Chamber of Commerce, CO., Volunteer at St Francis Homeless Center., Founding Member of SASA, South African Sommelier Association, Winner of the Diners Club Best South African Wine list 2010., Finalist in Lily Bollinger Wine Service Award 2006 Sweden., Nominated the Swedish Sommelier of 2007 by The Swedish Sommelier Association.
References
- Robert Davis, previous Restaurant General Manager, Ritz-Carlton, Denver, 2313432828
- Marie Forsberg-Mare, President of the Swedish-American Chamber of Commerce, CO, 3035642160
Languages
Swedish
Native or Bilingual
Afrikaans
Professional Working
German
Limited Working
English
Full Professional
Timeline
General Manager
The Kitchen American Bistro
08.2021 - Current
Supervisor
The Ritz-Carlton
08.2019 - 07.2020
Sales Associate
Eyebobs
03.2019 - 08.2019
Sales Associate
Banana Republic
04.2018 - 03.2019
Server
Mayacama Golf Club
05.2017 - 10.2017
Food and Beverage Director
Russian River Vineyards
04.2015 - 04.2017
Harvest Cellar Hand
Stuhlmuller Vineyards
08.2014 - 03.2015
Restaurant Manager
Majeka House
07.2012 - 04.2014
Bachelor degree in Culinary Arts -
Orebro University
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